Stephen Morgan Email and Phone Number

Stephen’s current role as Upline SIL is a very Senior external client facing role. In this role Stephen is responsible for Clients end to end delivery of Distributed Services and Operations. Clients include Shop Direct, Argos, Next, Boots and Debenhams.➢ Full responsibility for the technical delivery of service to the client including: quality, availability, performance, compliance and cost.➢ Measurable contribution to client satisfaction and IBM business performance.➢ Optimize the availability of infrastructure, systems and services to meet the commitments IBM has made to its clients in a cost-effective manner. ➢ Responsible for identifying, influencing and leveraging cost, quality and productivity improvements through service providers and other suppliers, both IBM internal and 3rd Party.➢ Driving revenue growth through involvement in the technical delivery.➢ Always think outside of the box to ensure complex problems are rectified.➢ Champion innovation and drive business opportunities and revenue growth across the delivery landscape.➢ Manage to the allocated and agreed budget for the year, ensuring committed reductions are delivered for both labour and non-labour costs with accurate reporting of status against proscribed measurements. ➢ Developing & coaching people, managing performance and life events, reward and remuneration.➢ Lead Client’s through changes in technology to maximise benefit such as Cloud/Analytics.➢ Ensure effective use of systems and technology to drive business performance through transformation of existing solutions and utiilsiting new technology such as Cloud.➢ Ensure Team Collaboration with key stakeholders – Utilise Agile Techniques to ensure outcome orientation and business expectation is mapped. Empower and inspire Team to deliver maximum benefit.➢ Member of the UKI Distributed Leadership Team responsible for creation/delivery of IT Strategy.

Competency GR Leader and Programme Manager. Responsible for delivery of all off shoring targets - Lift/Shift, New Business and business efficiencies.Manage a team of Project Managers - Manage and Track in excess of 100 projects per year within the programme.Responsible to work with and gain Executive Stakeholder Approval for Off Shore Transitions - Includes Business Case production/presentations to Clients.Responsible for Off Shoring placement strategy in conjunction with IBM directionWork Off Shore when required.Client Focused - Revisiting off shored accounts – Checking for quality since transition – Address any issues.Drive through legal compliance requirements.Complete strategy for following years.Stakeholder Management at all levels.Conflict Negotiation: Working with UK & Delivery Centres to resolve issues.Create costing, solution and business case for Delivery Centre acceptance.Maintain PCB for audit readiness.Hold calls with EMEA/Worldwide Delivery Centres to get a real understanding of any current issues that could seriously impact service delivery.