Stephen Morton Email & Phone Number

United States

Execute processing flow in accordance with operating procedures to ensure the prompt and accurate processing of computer generated data. This involves proper balancing and prioritization of workflow in order to optimize utilization of resources to meet customer requirements. Knowledge of associated software used to maintain acceptable level of performance. Interact with internal and external customers to identify and solve all problems

Mechanicsburg, Pennsylvania

Camp Hill, Pennsylvania

Provides technical support to internal and external users of IT Infrastructure (e.g. PC’s, servers, mainframes, citrix ,active directory .). Answers questions regarding system procedures, online transactions, systems status and downtime. Interacts with various IT areas in order to restore service and/or identify problems. Maintains a troubleshooting tracking log ensuring timely resolution of problems. Resolve initial incident resolution or dispatch unresolved incidents to appropriate area or… Show more Provides technical support to internal and external users of IT Infrastructure (e.g. PC’s, servers, mainframes, citrix ,active directory .). Answers questions regarding system procedures, online transactions, systems status and downtime. Interacts with various IT areas in order to restore service and/or identify problems. Maintains a troubleshooting tracking log ensuring timely resolution of problems. Resolve initial incident resolution or dispatch unresolved incidents to appropriate area or vendor. Monitor and escalate to ensure appropriate level of response based on severity and urgency. Show less

* Tier II Technical Support that provide support and expertise on phone, and using remote tools for fault isolation on complex system/network problems. * Assist with installation, de-installation, break/fix, upgrades, evaluations, and performance issues. * Accept work assignments, schedule work, perform and document case activity according to policy. * Escalate problems to appropriate resource as required.ESSENTIAL JOB FUNCTIONS:Ability To:* Use sound customer service skills and be… Show more * Tier II Technical Support that provide support and expertise on phone, and using remote tools for fault isolation on complex system/network problems. * Assist with installation, de-installation, break/fix, upgrades, evaluations, and performance issues. * Accept work assignments, schedule work, perform and document case activity according to policy. * Escalate problems to appropriate resource as required.ESSENTIAL JOB FUNCTIONS:Ability To:* Use sound customer service skills and be resilient to change in a fast-paced call center environment * Demonstrate customer focus with a strong sense of urgency in resolution of customer issues & problems * Interact as a team player TECHNICAL SKILLS/KNOWLEDGE:* Ability to navigate a Unix file system using the CLI * Basic to advanced Solaris administration * Networking concepts such as IP Multi-pathing and link aggregation * Sparc and x86 based hardware knowledge * Manage files & directories, create archives, and compress, view & uncompress files in the Solaris OS. * Knowledge in virtual file system, ZFS, UFS, zones and domains * Strong People - Customer Service Skills (Call Center/Help Desk experience) Show less

· Provide information in a fast paced call center environment. Also was able to take 15 calls and hour. Attendance dependability and attention to detail was also a played a part to make it a successful position. I also fax forms and mail forms as well along with processing forms.

· Worked on cell phones,PDA,other devices Provide customer service worked on accounts as well

· Repaired computers Assisted with an onsite Lifted objects over 40 pounds Con- figuration on printers and computers

Bachelor'S Degree, Cyber/Computer Forensics And Counterterrorism

Associate Of Science (A.S.), Computer Science

Diploma, High School