Stephen Mullally Email & Phone Number

Kansas City, Missouri, United States

Provide strong business leadership within the business, ensuring a committed “hands on” approach to daily operation. Direct seven full time employees while maintaining a reasonable department operating profit. Maintains customer satisfaction standards while controlling expenses for the $2M+ local shop. Direct the activities of body shop employees to meet deadlines, productivity levels and quality standards. Negotiates repairs with customers as well as insurance providers.Key Accomplishments:▪ Continuously implements process improvements that save internal costs such as reorganizing back inventory, auditing all files, parts and repair orders; and establishing and enforcing SOPs to maximize service and revenue.▪ Maintain fiscal accountability of $150K/month ($1M+/year) incoming revenue and all accounts needs. ▪ Freed up busy phone lines by implementing Office-at-Hand technology to grow from a single line to multiple lines. ▪ Streamlined the ordering system to include online capabilities that automated processes and allowed customer autonomy.▪ Audit all work orders, files, repair orders, and parts for discrepancies’, inventory needs and document errors.

Kansas City, Missouri Area

Directed and managed day-to-day business activities while developing and implementing business strategies. Allocated budget needs and operational costs while engaged directly with vendors. Coordinates and implements a wide range of launches, creative promotions and events for business. Identified employee training needs/business opportunities. Key Accomplishments:▪ Improved administration processes to formulate new business policies and operation procedures. ▪ Developed standardized practices for future licensing and franchising. ▪ Recommended changes and enhancements to policies and controls to ensure up-to-date utilization in accordance with standards established by the law and the company.

Kansas City, Missouri Area

Liaised with customers to gather tax information and reviewed documents and financial records to determine forms needed to complete tax returns. Prepared and submitted tax fillings and property tax estimates to the state. Communicated with state and county assessors to reclassify high value assets. Provided verification of account integrity, reconciling and reporting discrepancies.

Hillcrest Country Club

Oversaw day-to-day golf course operation, managing assets worth $9M+. Effectively guided employees through a merger and acquisition to lead change management initiatives that aligned procedures with business transitions. Hired, trained, supervised and worked in conjunction with staff members delivering outstanding tournaments, weddings and other events. Reconciled vendor statements and resolve supplier questions and needs.

Master Of Business Administration - Mba, Major: Business Administration, Minor: Management

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Activities and Societies: Study Abroad: China 2015