Stephen Murphy Email & Phone Number

Auckland, NZ

Auckland, New Zealand

Auckland, New Zealand

Auckland, New Zealand

Auckland, New Zealand

• Interaction with internal/external stakeholders and Executive Leadership Teams,
• Bespoke reports with a mix of activity and volume analysis,
• Drive team to work within SLA’s to ensure quality while delivering reliable results,
• Agility to manage incoming volumes of calls and tickets,
• Planning to react to increased backlog, (to meet SLA),
• Initiating volume trending reporting to our Customer and ELT,

Auckland, New Zealand

• Responding to inbound/outbound call, emails, self-service portal tickets and communications, while following an aggregated model to communicate with vendors and third parties,
• Adhering to wide array of SLA’s and satisfactory response time for tasks to be completed beyond the customer expectations,
• Ticket inscription requiring a high attention to detail, transcription and listening skills,
• Proactive Incident Management to assist with trend analysis and Problem Management identification,
• Deliver customer experience with first time resolution and/or timely escalations to appropriate support team,
• Maintain up to date knowledge of products, work processes, and best practices,

Altrincham, United Kingdom

• Hosted Payment Software Service,
• Assisting with project completions, deadline pressures, problem solving and information gathering for escalations, raising change requests, monitoring of server health, performing health-checks if necessary, mediating.
• Mocking up/designing and applying bespoke customer web branding,
• Coding in CSS, HTML and XML to merging or designing bespoke customer web branding into various modules within our software. A keen eye for detail is required,
• VM/SQL Server Maintenance, disk management, file archiving, new release installs, windows updates.

Sheffield, United Kingdom

• Responding to inbound/outbound customer communications for immediate first-time fix and timely escalation to internal/external teams for more complex calls.
• Range of onsite/remote HP devices, remote diagnostics/troubleshooting hardware/software
• Secure Printing Solution administration,
• Organisation of field engineer when required,
• Mentoring staff new and current.

Sheffield, United Kingdom

• Point of contact for all escalations during the shift, continuation of high priority customer issues,
• Representing the Service Desk on conference calls management,
• Internal and external discussions, cascading any relevant information back and voicing comments or concerns held within the team.
• Dealing with complex calls escalated by 1st and 2nd line,
• Bench testing hardware,
• Self-study from online materials and training,

Leyland, England, United Kingdom

Providing 1st line technical troubleshooting for a range of in house programs and general network breakdowns, taking ownership of calls and being proactive when dealing with them.Assigning more problematic calls to 2nd/3rd line teams, and following calls up, or arranging for external support were needed.

Schwenksville, Pennsylvania, United States

As counselors we were responsible for a group of children. We slept in the same cabin or building as them, ate with them and took the campers to their different activities during the day, joining in where possible. We looked after the camper's general well being, offered advice and guidance where appropriate and tried to be a positive role model.This role.

Manchester, England, United Kingdom

Providing 1st line technical support, answering support queries via phone, email and fax.Maintaining a high degree of customer service for all support queries and adhere to all service management principles.Take ownership of user problems and be proactive when dealing with user issues, log all calls on the call logging system, maintain a log of any.

Manchester, England, United Kingdom

Over a 5 year period I worked for both Gunn JCB and Scot JCB, for only a week at any one time, on a number of different projects. A belief list of just some of the work I did for both companies is below:Laptop Setup - Windows XP (IBM Laptops/Desktops)Software Installation - Windows based installations (Citrix client installation and configuration) Network.

Stockport, England, United Kingdom

This role requires people to have a good typing speed with a high level of accuracy, it also requires you to be able to read machine typed and hand written information while in putting it into the computer at the same pace.Skills used in this role:-Wrist-Finger Speed -- Make fast, simple, repeated movements of the fingers, hands, and wrists.Written.

Professional Photography Diploma, Photography

Result: Passed

Ocr Level 2 It Practitioners, Pc Hardware And Maintenance

IT Practitioners, Result: Pass

Gcse'S, High School

Resistant Materials (C), English(D), History(C), Mathematics(D), ICT(D), Spanish(F), R.E (F), GNVQ's: Science (pass)