Responsibilities and achievements:• Handled customer support calls to staff.• Planned and completed daily assigned tasks within deadlines.• Installed, configured and maintained software and hardware systems.• Evaluated the functionality of systems.• Consulted computer users to ascertain needs and to ensure that facilities meet user or project requirements.• Selected and purchased appropriate hardware and software.• Implemented and managed security or integrity and backup procedures.• Modified systems to ensure that that they operate reliably.• Designed maintenance procedures and putting them into operation.