Stephen Nilam Email & Phone Number

Mississauga, Ontario, Canada

• Proactively engage with RBC clients through various communication channels to deliver an outstanding customer service experience, making every client interaction an exceptional one• Focus on helping clients when they need us most, by responding empathetically to a variety of questions, assisting with a myriad of banking solutions and resolving client concerns at first point of contact• Contribute to team results by supporting all colleagues to be successful in meeting client needs• Cultivate and maintain relationships with partners to work as one RBC team• Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests• Educate and assist clients with using RBC digital capabilities• Ability to work independently, proven time management, organizational and problem solving skills.• Exceptional client service capability and confidence in engaging clients across multiple channels (i.e. phone, video, etc.) using a friendly, positive and professional tone• Proven ability in building rapport and maintain client relationships, preferably in the financial or service industry while working independently and as part of a team

Mississauga

Producing different Ad hoc reports to improve Sales, profit and gross marginProducing monthly P&L (Profit and Loss) statementsMaintaining and following up Seasonal, Ends, POG and Company / store standardCoaching and developing team and new hires.Maintaining and organized Receiving and store room and system to easily find product.Daily Check List, MMS Reports and Image WalkUtilize WFM (Work Force Management) to maximize labour productivityMaintaining Retail Operational Standard to optimize customer experience, Drive Customer Traffic and positively impact store profitability, Inventory Management and control. National Asset Protection System (NAPS) and maintaining physical security activities as identified in the LP standards.

Experienced and highly effective Manager with a background in demonstrating solid analytically and team management skills. Proven track-record of generating new business through strategic negotiation while cultivating new relationships with key decision makers. Develops new accounts through effective cold-calling and networking initiatives, leading to sales target achievement year after year. Currently seeking a Sales Management position that allows advancement by bringing 20+ years of sales achievements in various market segments.

Microsoft Sql Server 2000 Database Administration, Computer Software Engineering

Microsoft Office, Computer Software Engineering

Study Microsoft SQL Database and Visual Basic programming, writing codes, procedures and debugging

Ms Visual Basic 6 Com Object, Computer Engineering

Bachelor Of Commerce, Accounting And Finance / Computer Science, 14

Activities and Societies: Reading, Cricket, Scocer, Field Hockey, Squash, Badminton, Jogging and WalkingBachelor of Commerce, Study.