Stephen Nold Email & Phone Number

Kansas City, Missouri

Kansas City, Missouri Area

 Provide day to day support for multiple sales force systems on multiple platforms such as Siebel 8.1 on WinXP Win7, Veeva/iRep on top of Salesforce.com, iOS devices, etc. Identify invalid data in the CRM databases and work with the appropriate parties to get it resolved. This could be at the user level, in the back end automation, or data from vendors. Resolve authentication issues for each of the end user’s systems.(Active Directory, Siebel, Salesforce.com, Oracle, Single Sign-On, etc)

Kansas City, Missouri Area

 Responsible for support and development of all end user technology for the RPS line of business across multiple locations. (Kansas City Campus, Denver, Chicago, Los Angeles, New York, and other remote offices) Decoupled the infrastructure from RPS’s prior support provider to in house support involving domain migrations, application testing, repackaging and deployment Trained and lead a team to support a diverse and multi-homed user base Created and administered queues for the request system Provided white-glove support to executive management Made regular recommendations and judgment calls with insight of the environment and the elements that affect it Developed a support model and trained on the use and support of complex A/V systems Initiated support of various emerging technologies. i.e. virtualization, mobile devices, and alternative operating platforms Participated in a regular on-call rotation Completed a computer forensic course and handled sensitive matters while maintaining chain of custody and evidence preservation Engineered the full disk encryption solution used by the RPS line of business on all of their equipment fulfilling a contractual obligation Lead the Desktop Support effort during disaster recovery exercises Migrated the graphic design team from Macs to Windows based systems

Kansas City, Missouri Area

 Complete installs, moves, adds, and changes within a timely manner Administer the Mac servers with security updates, periodic maintenance, backup rotation, hardware installation and user account adds/changes Help maintain the desktops at the disaster recovery site  Track and maintain the inventory of 2500+ assets managed by Desktop Support Aid in an effort to encrypt end user’s hard drives with minimal fallout Supported in upgrading and deploying new desktop equipment for the entire user base

Kansas City, Missouri Area

 Designed, installed, and administered a secure network of PCs and printers in the world’s largest used oil analysis laboratory Administered a 500-user management data system while maintaining 300,000 secure customer registrations, with its associated reports and samples on a UNIX based Laboratory Information Management System (LIMS) server that averaged over 1700 new samples/day Managed internal and external customer support regarding sample reports and problem samples Responsible for administering the Signum Oil Analysis Lab’s security card system and backup administration for all tape rotations Developed and conducted training curriculum for using the corporation’s Standard Managed Environment PCs and utilization of Lotus Notes 5, MS Office, intranet, and internet Initiated migration of accounts, registrations, and reports from LIMS to SIGNUM (internet based system)

Kansas City, Missouri Area

 Administered and supported the infrastructure across two locations and backed up a third Installed, configured, and administered multiple WinNT/2000 servers (AD, application, storage, & RightFax) and desktops using Dell hardware Administered moves, adds, and changes of Avaya phone equipment and systems Administered Cisco routers and switches Created backup rotation schedule using ArcServe and Backup Exec Responsibly on-call for off-hours issues