Managed group of data analysts, software support, and developers to meet client project deliverables in a high-paced, rapidly changing environmentOversaw development and maintenance of data warehouses, data marts and data extracts for client reportingServed as Project Manager for large-scale data and application development deliverables for four major clients and their vendors including the integration of two disparate systems to increase productivity of end usersResponsible for technical documentation of system requirements including business requirements and functional specification documentsResponsible for overseeing software configuration, software releases, reporting, and ETL processesImplemented Quality Control and Change Management processes for reporting processesImplemented Salesforce.com for account management, lead management, and reporting

Responsible for implementation of Salesforce.com for account management, lead management, workflow automation, and key sales metricsDevelopment of enrollment, utilization, and revenue reports using Cognos Responsible for implementation of best of class quoting solution for internal and external sales constituents with ika Systems. Awarded Corporate Achievement Award for successful implementationResponsible for implementation of Health Connect quoting solution Created Lead Management policy with integration to Dunn & BradstreetAutomated Daily Sales Metrics Dashboards for Executive ManagementManaged direct mail, web, and search engine marketing campaigns through Salesforce.comTeam Leader of Six Sigma Process Improvement initiative within Marketing Division that included documenting and redesigning the end-to-end sales process

Responsible for configuration and maintenance of Salesforce.com CRM for over 250 users supporting account and lead management for two distinct sales divisionsDetermined ROI on leads and campaigns for marketing divisionCreation of metrics reports for executive management through Salesforce.com, Business Objects and SQL reportingAssisted Executive Management in making strategic decisions through the analysis of data and the formulation of trends based upon that data

Responsible for the maintenance and development of order management (Metasolv TBS, Kenan OM) and billing applications (Kenan BP) for a major telecommunications companyAssisted with implementation of TBS and Business Objects applicationsDeveloped Business Objects Reports and SQL queries for business unitsDeveloped triggers and procedures supporting applicationsTechnical documentation of software errors and resolutions to those errors