Stephen Nowowiejski Email & Phone Number

Dundalk, Maryland, United States

- Sustain the Azure/Active Directory and O365 environment to include design and routine maintenance- Implant Group Policy configurations to ensure a secure computing environment- Engineer and manage the VMWare environment comprised of HP servers and its virtual machines- Perform file-level restoration requests from the Veeam Backup interface- Manage CSI NuPoint (banking core) user accounts- Oversee end-user devices and servers via ManageEngine Desktop Central- Provide remote assistance with application deployment, Windows and 3rd-party updates- Assess, troubleshoot and resolve SolarWinds SEM alerts by using server logs and performance logs- Manage service desk and change management tickets via the SolarWinds Service Desk interface- Mitigate vulnerabilities appearing on the monthly Nessus scan reports- Designate and preserve end-user MFA configurations via DUO administration portal- Develop and upkeep standard operating procedures for the IT department

- Sustain Azure/Active Directory and O365 environments to include design and routine maintenance- Designate and preserve end-user MFA configurations via DUO administration portal- Evaluate server logs, performance logs, data growth and system up-time- Co-manage multiple Hyper-V and VMWare virtual environments containing Dell and HP servers- Resolve assigned service desk tickets via Kaseya BMS interface within 1 business day- Log all assigned change management and project management details in the Monday.com portal site- Lead application updates, 3rd-party patches, and Windows security patches via Kaseya VSA console- Support on-call rotation one week out of the month including nights and weekends

Baltimore, Maryland, United States

- Execute Domain Controller, Active Directory and O365 service administration and management to include design, clean-up, and routine maintenance- Implement Group Policy configurations to ensure a secure computing environment- Build, configure, upgrade, and troubleshoot VMWare virtual environment and Windows servers- Manage end-user equipment via Kaseya console to provide troubleshooting, application updates, third-party patches, and Windows security patches- Evaluate server logs, performance logs, data growth and system up-time using SolarWinds software- Manage BYO mobile devices and corporate-issued laptops using VMWare WorkspaceONE (AirWatch)- Assess and troubleshoot storage problems via HP Nimble appliance interface- Provide file-level restoration to end-users from the Barracuda Backup System appliance interface - Verify nightly backups are executed properly- Assign and maintain security MFA tokens via RSA Authentication Manager- Administer and manage printing services via PaperCut Print Management software- Maintain Windows Deployment server to provide help desk with latest images for deployment- Test, install and optimize new line of business software- Communicate with department managers and colleagues regarding upcoming projects, upgrades, and implementations- Write and edit standard operating procedures and training material for IT department- Mentor and train help desk personnel to provide appropriate support on the latest software and hardware changes- Identify and resolve unusual or suspicious activity within the network to assist the Information Security Officer- Enforce plans-of-action for yearly audit findings with Director of Information Technology- Coordinate with vendor technicians at Expedient for bi-yearly disaster recovery tests

Baltimore, Maryland, United States

- Maintain Systems Specialist II responsibilities - Build, configure, upgrade, and troubleshoot VMWare virtual environment and Windows servers- Oversee and administer all assets, operating systems, device drivers, Windows updates, and deployments within System Center Configuration Manager 2012 R2- Manage mobile devices using Microsoft Intune- Assess and troubleshoot storage problems via Dell EMC appliance interface

Baltimore, Maryland, United States

- Maintain Technical Services Technician responsibilities- Assist in configuring, upgrading, and troubleshooting physical and virtual Windows servers- Sustain Windows images using Windows Deployment Services- Organize and maintain IT asset inventory- Manage Manufacturer repair orders- Provide technical assistance to the branch network’s remote deposit capture system

Baltimore, Maryland, United States

- Manage over 800 employee workstations- Repair, upgrade and replace HP branded laptops and desktops - Support and troubleshoot printing, scanning, and copying- Maintain and troubleshoot the Card Wizard server, hardware and software related to debit card production - Create and manage spreadsheets with all computer serial numbers and employee assignments- Provide desktop field support by advising solutions to multiple remote sites from a central location- Train end-users and immediate coworkers

Baltimore, Maryland, United States

- Manage the Help Desk in a high call volume environment- Log all trouble tickets into the HEAT Call Logging software- Administer user accounts within an Active Directory environment- Deliver support to all branch locations via telephone, e-mail and desk-side visits- Provide first and second level support to resolve user concerns with software, including Windows XP, Microsoft Office and numerous industry specific applications- Implement efficient shortcuts into HEAT software to improve call logging flow and accuracy