Claims professional with claims management experience with public entities as a third party administrator, claims litigation experience involving commercial general liability, commercial auto, personal auto and property claims. Past experience in managing direct reports in a claims management capacity. Participate in legal discovery process including interviewing witnesses, depositions and trials. Extensive experience formulating, communicating and briefing case strategy. Offering experience in high exposure claims as death and dismemberment, sexual molestations and EEOC complaints.Consistently exceeds performance metrics in:• Problem Solving • Critical Thinking • Presentation Skills• Strategic Planning • Collaboration • Relationship Building• Effective Management • Effective Communication • Effective Leadership• Effective Leadership – Successfully directed independent adjusters and legal counsel according to proper company guidelines and standards while achieving organizational goals.• Business Results – File handling closure 20% above industry standard while maintaining accuracy, thoroughness, and effectiveness. • Innovation – Contributed to the process and service delivery across multiple channels for improved effectiveness and increased efficiencies • Strategic Planning - Collaborated with key partners, members of the City Of San Antonio Risk Management team and all other key centers of influence to establish plans and execute on key result areas.
Listed skills include Claim, Insurance, General Insurance, Underwriting, and 25 others.
