Stephen Nyaga Email and Phone Number
With over a decade of experience in the IT industry, I have honed my skills in managing and optimizing IT infrastructure for organizations. My expertise encompasses server administration, network infrastructure, IT service management, data center management, and cloud-based solutions. I am passionate about driving technological innovation and delivering high-quality, cost-effective IT services.Education:Bachelor of Science (B.Sc.) - Computer and Electronics EngineeringKenyatta University, Nairobi Certifications and TrainingObservability Administration CertificationNetwork Administration CertificationCloud Security Information and Event Management (SIEM) Fundamentals CertificationCloud Security Information and Event Management (SIEM) Administration CertificationKubernetes on Sumo Logic CertificationSecurity Orchestration Automation and Response (SOAR) CertificationCloud Security Monitoring and Analytics CertificationSkills:Troubleshooting MethodologiesIT Service Management (ITSM) ProcessesNetwork Design and Support (WAN, LAN, WIFI, SDN, DHCP, DNS)Active Directory ManagementData Center Facilities ManagementData Protection SoftwareBusiness Intelligence and Data Reporting (Power BI)Cloud Computing (Azure, AWS)Multi-Factor AuthenticationIT Change ManagementAchievements:Successfully managed the implementation and upgrade of IT services and infrastructure, leading to enhanced operational efficiency and reduced downtime.Developed comprehensive documentation and guidelines for IT infrastructure solutions, ensuring effective implementation and operation.Provided strategic advice to senior management, contributing to the overall strategic direction of IT infrastructure and services.Led teams in the deployment and maintenance of IT systems, consistently delivering projects on time and within budget.Implemented robust security measures, including firewalls, VPNs, and intrusion detection/prevention systems, significantly improving network security.Interests:Emerging TechnologiesCybersecurityCloud ComputingData AnalyticsIT Service ManagementNetwork InfrastructureFeel free to connect with me for any IT infrastructure-related queries, collaborations, or opportunities. Let's drive technological innovation together!
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Snr. Infrastructure Operations Analyst And It ConsultantTacit Tech.Co Jan 2019 - PresentVarious Locations Within East, Central And Southern AfricaAs a Senior IT Infrastructure Manager, I am responsible for overseeing the strategic planning, implementation, and maintenance of our organization’s IT infrastructure. My role involves managing IT budgets, optimizing resources, fostering vendor relationships, and ensuring the delivery of high-quality, cost-effective IT services. With extensive experience in data center management, network infrastructure, IT service management (ITSM), and team leadership, I provide technical IT services and advice in network infrastructure, data center facilities management, storage infrastructure, and server infrastructure. I configure and troubleshoot network devices, including TCP/IP protocols, VLANs, switching, routing, and VPN technologies. I design, implement, and support WAN, LAN, wireless networks, load balancer configurations, SDN, DHCP, and DNS services, and manage and maintain Active Directory services for secure network access.I implement and manage network security measures, including firewalls, VPNs, and intrusion detection/prevention systems, to safeguard network assets and data, ensuring compliance with network security best practices and standards. I use monitoring tools to proactively identify performance issues and implement corrective actions, diagnosing and resolving complex technical issues using systematic troubleshooting methodologies. I work with architects and project team leads to transition new technologies and services to the production environment, coordinating and managing teams responsible for the installation, service, repair, and maintenance of various systems, including CCTV, access control, and biometric systems. I monitor industry trends, emerging technologies, and best practices to inform strategic decisions and drive innovation, bridging the gap between business requirements and technology scalability, and providing recommendations for future direction.
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Lead Network EngineerHuawei Jan 2015 - Nov 2018Nairobi County, Kenya• Oversaw Data Centre facilities, Storage Area Networks (SAN), storage arrays, and HPC services/solutions including Conducting extensive research and development to create equipment and design layouts/specifications for server rooms, MDFs (Main Distribution Frames), IDFs (Intermediate Distribution Frames), rackable equipment, and other modular or containerized IT infrastructure solutions.• Developed comprehensive documentation outlining design specifications, equipment requirements, and installation guidelines to ensure effective implementation and operation of infrastructure solutions.• Managed the Installation, service, repair and maintenance of CCTV Surveillance Systems, Access Control Systems, Biometric Systems and Remote-Controlled Gate systems, Network (wired and wireless) building, maintenance and servicing.• Installed and supported middleware products such as WebLogic, WebSphere, IIS, .NET, Java, Apache, Tomcat, SAS, and OAS.• Implemented and supported WAN, LAN, WIFI, Load Balancer, SDN, DHCP, DNS, Certificate Authority, PKI, and Active Directory.• Utilized Enterprise Mobile Device Management and Application/Desktop Virtualization technologies.• Skilled in data protection software, business intelligence, data reporting, database development, and automation scripting.• Managed telecommunications, voice, and videoconferencing services.• Testing and evaluating hardware and software to determine efficiency, reliability, and compatibility with existing systems using equipment, lab and virtual environments.• Managed the installation, upgrade and Maintenance of IT infrastructure including structured cabling, fiber optics coaxial and wireless systems.• Surveyed all installation sites and Drawing and interpretation of IT infrastructure architecture i.e. from the internet service provider equipment to client.• Supervised installation sites and Providing technical support for hardware (virtual and physical), software, operating systems and applications. -
Information Technology OfficerNcba Group Jul 2011 - Dec 2014Nairobi County, KenyaManaged the organization's IT infrastructure, overseeing hardware, software, networks, and security systems. I developed and implemented IT policies and procedures to ensure the security and integrity of our technology systems. Additionally, Oversaw the installation, configuration, and maintenance of hardware and software systems, including servers, desktops, laptops, and mobile devices. Monitored network performance and security, identifying and addressing potential issues, and implemented measures to protect against cyber threats. Provided technical support and troubleshooting assistance to users, responding to inquiries and resolving issues in a timely manner.I managed relationships with external vendors and service providers, ensuring that our IT systems and services met our business requirements and service level agreements. Furthermore, I developed and maintained documentation related to IT systems and procedures, including user manuals, technical specifications, and troubleshooting guides.
Stephen Nyaga Education Details
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Computer Engineering
Frequently Asked Questions about Stephen Nyaga
What company does Stephen Nyaga work for?
Stephen Nyaga works for Tacit Tech.co
What is Stephen Nyaga's role at the current company?
Stephen Nyaga's current role is IT Infrastructure Operations Specialist and Network Engineer..
What schools did Stephen Nyaga attend?
Stephen Nyaga attended Kenyatta University.
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