Stephen O'Brien Email & Phone Number

Dublin

Responsible for Europe's Commercial and Strategic Customers for the client.Annual AR over $50 Billion USD.

County Dublin, Ireland

People manager for 3 teams across Western Europe and EMEA. The Western Europe team has annual AR of $19 Billion USD across 13 counties with 9 languages. The teams operate across several business streams with various currencies.Responsible for enterprise licensing disputes team. The team works across the EMEA for our direct customer business stream ($1BM USD disputed annually)Prepare and present to the client monthly business reviews, including fiscal periods, closing figures and… Show more People manager for 3 teams across Western Europe and EMEA. The Western Europe team has annual AR of $19 Billion USD across 13 counties with 9 languages. The teams operate across several business streams with various currencies.Responsible for enterprise licensing disputes team. The team works across the EMEA for our direct customer business stream ($1BM USD disputed annually)Prepare and present to the client monthly business reviews, including fiscal periods, closing figures and analysis of portfolio trends and forecasts.Team management responsible for:EMEA Licensing Disputes Resolution Team / Services business portfolio for Western Europe / Benelux AR management Manage the forecasting process - 15 SLA's across seven business streamsUse of data analytics to drive short and long term process improvementsProject Management - EMEA SME responsible for Enterprise Licensing Agreements Show less

Grand Canal Plaza

Mature markets in Northern Europe - Nordics / Switzerland/ Austria / Ireland Responsible for leading a team of up to 15 AR Specialist across all operations aspects of the role Team lead responsible for a team of 15 AR analysts with annual AR of $10 Billion USD.Manage the relationships with the Client and individual subsidiaries in Northern EuropeTransformation projects using cloud based technology to drive automation of processes SME in EMEA for Microsoft Dynamics… Show more Mature markets in Northern Europe - Nordics / Switzerland/ Austria / Ireland Responsible for leading a team of up to 15 AR Specialist across all operations aspects of the role Team lead responsible for a team of 15 AR analysts with annual AR of $10 Billion USD.Manage the relationships with the Client and individual subsidiaries in Northern EuropeTransformation projects using cloud based technology to drive automation of processes SME in EMEA for Microsoft Dynamics (CRM)Working with various integrations of new business streams to the collection process Proactive approach towards improved performance and development of new strategies Responsible for implementing monthly collections strategiesManage workload based on the skill levels of the team to meet changing business needsProactively produce innovative ideas to improve service / deliverables to the client Show less

Grand Canal Plaza

Mature markets Northern EuropeCo-ordination and development of the team and its individual members Assessment of performance, providing quality feedback and assessing training needsReporting / Forecasting for the client on a weekly/ monthly and quarterly basis.Monitored team compliance to all reporting deliverables and SOX processesResponsible for the preparation of managements reports in line with Client and Accenture’s requirementsReview and improve AR processes and… Show more Mature markets Northern EuropeCo-ordination and development of the team and its individual members Assessment of performance, providing quality feedback and assessing training needsReporting / Forecasting for the client on a weekly/ monthly and quarterly basis.Monitored team compliance to all reporting deliverables and SOX processesResponsible for the preparation of managements reports in line with Client and Accenture’s requirementsReview and improve AR processes and responsible for SOX compliancy at EMEA levelMonthly / Quarterly financial analysis reporting for leadership and the client Ensure SLA’s and KPI’s are metCreation of regional / Area annual targets Show less

Grand Canal Plaza

Emerging markets. MEA - Middle East and Africa portfolioResponsible for the management MBS accounts in the MEA (Middle East and Africa) region.Microsoft DynamicsGeneration of reports for MBS SPOC and collections management

Grand Canal Plaza

This is a new project role supporting Microsoft MEA portfolio. The role involves the overall processing of the South African State Information Technology Agency (SITA). SITA operates as the principal account for Microsoft serving public and private sectors technology companies in South Africa.Duties included:Providing pre credit checks for EA (Enterprise Agreement) for SITA.Preparation of detailed Reporting weekly and monthly to Microsoft credit managers.Responsible for… Show more This is a new project role supporting Microsoft MEA portfolio. The role involves the overall processing of the South African State Information Technology Agency (SITA). SITA operates as the principal account for Microsoft serving public and private sectors technology companies in South Africa.Duties included:Providing pre credit checks for EA (Enterprise Agreement) for SITA.Preparation of detailed Reporting weekly and monthly to Microsoft credit managers.Responsible for ensuring all aspects of the account are controlled e.g. Payments, Billing, invoices,account receivable, Credit lines and any ad hoc query that may arise.Developing and improving processes relating to this account. Show less

Sandyford

Analysis of appropriate credit worthiness and financial conditions of international customersPerformed pre credit checks for direct customersDetailed credit reporting / maintenance of credit Performed Pre-credit checks for EA stream (Enterprise Agreements) Creation and maintenance of credit information files for all customers on a credit specific software toolsPreparation of financial analysis of the client's customer’s financial statements to aid in the determination of… Show more Analysis of appropriate credit worthiness and financial conditions of international customersPerformed pre credit checks for direct customersDetailed credit reporting / maintenance of credit Performed Pre-credit checks for EA stream (Enterprise Agreements) Creation and maintenance of credit information files for all customers on a credit specific software toolsPreparation of financial analysis of the client's customer’s financial statements to aid in the determination of appropriate credit linesMonitored credit limit recommendation through appropriate sign off and proactively anticipate customer's credit needs Gather customer financial data and business information and perform financial analysisPreparation of financial analysis of the client's customer’s financial statements to aid in the determination of appropriate credit lines Show less

Combined Insurance 5 George'S Dock Ifsc Dublin 1

Building and maintaining relationships with sales agents and managers in the field,Performing detailed analysis-activities, helping to resolve issues with both customers and sales agents and performing general sales administration duties.Establishing correct protocols with management and successfully applying these to field agents

Honors Bachelor'S Degree, Business

Activities and Societies: Chairperson of IADT Soccer Society 2004- 2007 Strategic Management, Strategic Information Systems, Strategic.

Certificate, Credit Managment

Leaving Certificate

Activities and Societies: Student Council 2002 House Captain 2000-2003

Education record