Stephen O'Sullivan Email and Phone Number

• Delivering on your local business plan and project specific objectives using a multi-channel approach • Move our clinical customers through the loyalty ladder by driving awareness of AYMES products and services in a select number of accounts; via specific projects, or to support the Business Development Managers • Position AYMES as the Oral Nutrition Supplement provider of choice by delivering a high level of awareness of our products and services in both target accounts and with key customer groups • Results measured on sales for target accounts and project specific Key Performance Indicators • Confidently and competently analyse the available sources of data and CRM insights to both plan and assess progress versus objectives • CRM systems are maintained in accordance with AYMES standards • Understand the changing NHS environment, specifically the things that will support insight driven conversations with your clinical customers

• Increase ONS sales on territory • Drive growth of AYMES products via guideline status, customer meetings and GP practice reviews • Book and carry out meetings with medicines management teams, dietitian's and any other relevant NHS customers • Find opportunities for KOL meetings and gain attendance from relevant customers • Keep CRM up to date • Feedback local information on products, competitors and the NHS internally• Build positive trust relationships with clients in order to be able to influence targeted groups in the decision-making process • Liaise with Marketing, Business Intelligence and Clinical Nutrition to gain information and tools that will support the AYMES proposition • Feedback relevant information concerning customers, competitor products and CCG initiatives internally • Research and identify new potential customers and new opportunities

My role is to support AYMES as the NHS ONS provider of choice based on excellent products that offer cost savings to the NHS and add value by way of services that differentiate us from the competition. Key Responsibilities: • Offer a high-quality call operation to Health Care Professional’s (HCP)• Support the sales team in sales initiatives, booking appointments where appropriate • Provide a back-up service for each AYMES Sales Patch • Customer Careline, which includes incoming calls / emails from patients & Health Care Professional’s (HCP). • Sign Dispensing Practices, CCGs and Pharmacies to our commercial schemes. • Enrolled AYMES advocates to receive promotion material.• Implement special projects based on tele-calls as required. • Gather intel on all feedback projects and report back to Senior Management.• Support marketing initiatives as and when required. • Provide Business Intelligence with required data and information.• Sharing any useful insight to what is going on in CCGs around ONS. • Placing all sample request through the business and ensure they are delivered.• Ensuring all projects are completed with allocated time frame. Team Leader Responsibilities:• Managed CSM Team• Worked with Sales Director to manage CSM Team workload • Monthly 121’s • End of year reviews • Support on project work • Training • Wrote and Implemented SOP’s • Worked with other departments to improve operating procedures

Working within a small team of ABPI qualified professionals @ AZ Exchange, tasked with high volume outbound calls, lead generation, appointment planning and a telephone support service directed to decision makers and nurses around multiple therapy areas including Respiratory, Diabetes, Cardiovascular and Influenza medicines.• Provide excellent telephone-based customer support service to healthcare professionals.• Provide clinical updates and formulary updates with CCG approval.• Build relationships with HCP’s, share knowledge of approved products - raise brand awareness.• Using CRM to input details of 1:1 contact’s with GPs, Pharmacists and Nurses in line with ABPI code and data protection.• Plan and book telephone appointments with HCP’s in advance to build portfolio – enrol HCP’s into nurse support programme.• Fully trained to use the Pioneer model to capture customer insights, establish the unmet need and tailor service accordingly• Lead generation to other AZ colleagues and channels to meet the customer needs.Resolve HCP queries and report adverse events to medical information.Meet/Exceed monthly targets set by the Account Manager.• Representative for the AZ Exchange team’s quarterly newsletter and integration with the wider company