Stephen Odebiyi Email & Phone Number

Lagos, Nigeria

Remote

Identifying training needs by evaluating strengths and weaknessesTranslating requirements into trainings that will groom employees for the next step of their career pathBuilding annual training program and preparing teaching plans

Malaysia

We are channel partners to lots of BPO companies such as Concentrix, Lazada, Shopee, Teleperformance etc.

India

Recruitment - Full cycle high volume environmentTalent Advisor- Develops and implements comprehensive recruitment strategiesLeader – Acts in the capacity of a coach for a small unit of Recruiters. Mentors and helps with the work flow distributionTechnical Expert – A Social Media Rockstar and Sourcing ExpertBrand Ambassador – Represent the organization at.

Lagos, Nigeria

* Assisted the HR team to organize meetings, training/workshops within the company.* Daily update of the Human Resource Information System (HRIS). * Ensured prompt filing of all staff information that is generated in their files daily.* Handled office tasks such as filing, photocopying, daily absenteeism update.* Assisted the Human Resource Business.

Lekki Phase One, Lagos

• Attended to customer’s inquiries and complaints
• Ensured that customers are attended to promptly.
• Made proactive retention campaigns to customers. Welcome calls/SMS’s/Letter, Health check calls and Churn prevention calls
• Escalated customer’s issue to the appropriate resolver group
• Effective used work tools and applications in solving customers’ issues and complaints
• Effectively retrieved information using appropriate systems

Lekki, Lagos, Nigeria

* Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.* Monitored employee performance and developed improvement plans.* Trained team members in successful strategies to meet operational and sales targets.* Managed inventory control processes to restore back stock, control costs and maintain sales floor.

Lagos, Nigeria

* Hired, trained and developed high performing and result driven team members.* Understood and managed Product Knowledge and be responsible for Store Team Members.* Assured functionality of Domestic and International training programs.* Assessed customer profiles, buying trends and competitive information to drive business.* Supervised loss prevention.

Lagos, Nigeria

* Made 80 sales calls daily to existing and new customers for business growth.* Developed new strategies for customer retention activities for MTN Nigeria.* Adhered to appropriate legal scripting when required.* Developed product demonstrations and presentations for customers.* Provided onboarding and guidance to other sales representatives to meet sales.

Ijebu North, Ogun, Nigeria

* Recruited, trained and developed staff.* Made sure that staff get paid correctly and on time.* Pensions and benefits administration.* Approved job descriptions and advertisementslooking after the health, safety and welfare of all staff.* Organised staff training sessions and activitiesmonitoring staff performance and attendanceadvising the school.

High School Diploma, Human Resources Development

Bsc, Microbiology