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Stephen Ogolla is listed as Customer Experience Executive at Liberty Life Kenya at Liberty Life Kenya, a company with 137 employees, based in Nairobi, Nairobi County, Kenya. AeroLeads shows a matched LinkedIn profile for Stephen Ogolla.
Stephen Ogolla previously worked as Customer Experience Executive at Liberty Life Kenya and Senior Customer Service Officer at Liberty Life Kenya. Stephen Ogolla holds Certified, Management Skills, Distinction from Life Organisation Management (Loma).
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Experienced Customer Executive with a demonstrated history of working in the insurance industry. Skilled in Analytical Skills, Communication, Project Coordination, Team Coordination, and Research. Strong support professional with a Certified focused in Management skills from Life Organisation Management (LOMA).
Listed skills include Team Coordination, Computer Literacy, Project Management, Analytical Skills, and 7 others.
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Kenya
PROJECTS:Electronic Document Management System (EDMS): Oversee the Digitalisation of Customer Experience files and Documents. System Upgrades and reviews Chair of the steering committee for Customer Appreciation week 2019. Document Destruction Unit overseer. Achieved profit maximisation Tax Relief certificates dispatch overseer: Steering committee member.
Nairobi, Kenya
Steering committee member in the issuance and adoption of Customer Service Charter Successful training of new recruits to the team Change Champion I company name change. CfC Life to Liberty Life.
Nairobi
Process Redesign: Was able to put the Customer Service Roles into categories for better management. These categories include. · Correspondence Services including mails and call services · Client benefits processing · Walk In customer service · Endorsements: Accounts adjustment services. · Reporting criteria for Departmental and management consumption.
Nairobi, Kenya
steering committee member in the restructuring of the department into four action units. Front Office, Correspondence unit, Retention Unit and Contact Centre · Acquisition of queue Management system (QMS) to replace the manual queues. · CRM to replace the old emailing System. · Acquired a Call Management system for superior inbound and outbound call.
Insurance Foundations Associate, Life Management Institute (ALMI) designation Fellow, Life Management Institute (ALMI) designation.
Activities and Societies: Volleyball at the university club. · Management information systems · Company Law · Business Management and.
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Stephen Ogolla works for Liberty Life Kenya.
Stephen Ogolla is listed as Customer Experience Executive at Liberty Life Kenya at Liberty Life Kenya.
Stephen Ogolla is based in Nairobi, Nairobi County, Kenya while working with Liberty Life Kenya.
Stephen Ogolla has worked for Liberty Life Kenya.
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Stephen Ogolla holds Certified, Management Skills, Distinction from Life Organisation Management (Loma).
Stephen Ogolla is listed with skills including Team Coordination, Computer Literacy, Project Management, Analytical Skills, Research, Communication, Project Coordination, and Employee Learning And Development.
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