• Resolving escalated customer issues• Leading performing reviews for team members;• Motivating the team to meet goals;• Creating intervention and improvement plans for the team;• Using Customer Relationship Management Software (CRM) to document customer interaction;• Been the main point of contact to customers, maximizing customers’ satisfaction and ensuring full communication at all times.

•Taking enquiries on product and services and cross-selling other added value products/service.•Activating and deactivating customersaccount based on request. •Follow up on customer account reactivation.•Opening of Savings and Current Accounts for customers on request. •Calling of tellers transaction on daily basis.•Managing the status of both Debit, Credit,Prepaid and Virtual cards (Hot listing, Activating and dehot listing).•Enrolment of customer on BVN for further financial services. • Managing complaints.•Handle balance enquiry based on request. • Recording all complaints onto database, reporting and seeing through to completion.• Processing reference letter and signature confirmation for customer on request. •Escalating unresolved issues/complaints to the line manager and or appropriate unit.• Being the main point of contact for customers, maximizing customer satisfaction and ensuring full communication at all times.•Follow communication procedure, guidelines and policies of the organizations.

Resolve customer complaints via phone and email;Use telephones to reach out to customers and verify account information;Greet customers warmly and ascertain problem or reason for calling;Create accounts for potential customer;Assist with placement of orders, refunds, or exchanges;Up selling and cross selling of company products thus generating more sales;

* Took charge of a polling station.* Supervised the Poll Clerks at the polling station.* Took delivery of and inspected all materials and equipment for election from the Supervisory Presiding Officer and ensured their security, particularly the sensitive materials, such as ballot papers and result forms.* Conducted voter education ahead of polling.* Delivered the completed Result Sheets and Card Reader to the Registration Area Collation Officer (RACO)