Stephen Oladele Email & Phone Number

Lagos, LA, NG

United States

• Proactively resolving potential customer roadblocks, mitigating churn, and achieving a 90% satisfaction rate through personalized support and technical guidance.
• Effectively managing a portfolio of over 20 client accounts daily, driving revenue growth through strategic renewals, upsells, and expansions.
• Championing customer-centric insights by analyzing feedback, identifying trends, and collaborating with Product Development team to enhance user experience and drive key feature improvements.
• Ensuring a 100% compliance with tax regulations and policies by providing expert tax preparation guidance to clients, assisting with filing returns and amendments.
• Improving customer time-to-value through seamless onboarding processes and tailored product training, resulting in a 90% adoption rate within the first 30 days.

Yaba, Lagos

• Successfully executed high-impact civic justice projects, including those supporting the Nigerian Police and EndSARS victims, while meticulously managing budgets and reporting.
• Sourced and screened qualified candidates across legal and administrative roles, playing a pivotal role in building a high-performing team to drive organizational success.
• Designed and administered competitive compensation and benefits programs, ensuring internal equity and market alignment for a workforce of 30+.
• Audited HR practices and employee records to ensure full regulatory compliance, mitigating potential legal risks.
• Facilitated seamless collaboration across teams through adequate planning and execution of over 50 internal and external meetings annually.
• Conducted comprehensive client intake, gathering case details to streamline legal strategy development and client success.

Lagos State, Nigeria

Suru Lere, Lagos, Nigeria