Stephen Onyango Email & Phone Number

Nairobi County, Kenya

Kigali City, Rwanda

• Generated and executed comprehensive test strategies and plans, ensuring end-to-endcoverage, resulting in a significant reduction in critical defects.
• Implemented test automation, reducing manual testing efforts by 25% while enhancing testingefficiency, leading to a decrease in post-release issues.
• Improved the quality and speed of defect resolution by 20% through effective use of JIRA forreporting and communication.
• Achieved a 95% satisfaction rate among project stakeholders through effective communicationand issue resolution.
• Enhanced QA processes by introducing best practices and process improvements resulting in a 15% reduction in testing cycle time, contributing to faster software releases.

Kenya

• Used my functional, technical, and business analysis skills to develop clear and easy-to-understand test cases for new and existing software features.
• Carried out Defect and bug tracking and reporting using Jira, preparing daily, weekly and monthly reports and updating status to on-site managers.
• Used my customer service and engagement skills to provide customer support while collaborating with the customer service teams to troubleshoot scripts and capture bugs.
• I was heavily involved in requirements gathering and requirements specification documents specification and in the development of user stories and journeys.
• Actively involved in the QA process improvement activities like process flow, problem resolution, bug tracking, etc.
• Was responsible for knowledge management activities like demonstrating new features to the higher management teams and training external business partners on new features.

Kenya

• Gathered and evaluated market data to identify and analyze customer behavior, competition, and areas of potential business growth.
• Developed and maintained client databases, monitored all online marketing strategies, and produced professional presentations, graphs, and tables.
• Monitored industry trends and created and worked on implementing new, more accurate, and efficient marketing metrics.
• Designed a new customer communication plan, completed detailed reports, and worked closely with Marketing Managers and Executives.
• Executed various administrative duties and provided support to multiple Senior Market Research Analysts with any tasks as required

Lodwar

Hospital operations management, patients' welfare assessment, Human resource for healthcare management, partnership strengthening and health care needs assessment and research.

Bachelor'S Degree In Health Service Management, Health/Health Care Administration/Management, Second Class Upper

Activities and Societies: -Member of the Kenya University Health Services Management Club from 2016-2020 -Served as the club's Assistant.

Kenya Certificate Of Secondary Education, Educational Leadership And Administration, General, A- (76/84 Points)

Activities and Societies: Football and Volleyaball Player, Mathematics club chairmanWhile in school, I spent time building my intellectual.