Technical team lead for Digital Technology and Innovation Platform Services Group. Responsibilities include AI/ML Model Operations Support for scoring and training models, DCT/DCI Talend data ingestion framework, DataRobot platform, Atlassian Jira and Confluence platform.Led geographically dispersed team (across the US and India) in 24hr support of AI platforms.Reduced production problem tickets by 63% in 2021 from the previous year.Collaboratively designed, developed and implemented a Tableau dashboard to view current and historical daily status of model batch jobs, change requests, work requests, preventative actions and root cause analysis.Tracked and improved operational performance trends against established SLAs, OLAs, and KPIs.Facilitated cross training for team members to increase operational efficiency for on-call support.

Application Systems Engineer responsible for implementing new applications and platforms in support of Artificial Intelligence, Machine Learning and Natural Language Programming.Delivered H2o Driverless AI via IBM Spectrum Conductor application instance, drastically reducing model development time for data scientists.Delivered DataRobot 4.4 platform as stand-alone offering to data scientistsDelivered Python packages to data scientists via Jupyter notebook on IBM Spectrum Conductor cluster.Delivered IBM SPSS Modeler 18.1 via Linux platform in support of text mining and NLP model development.Led Digital Reasoning expansion for Wells Fargo Securities and Wells Fargo Advisors for employee communication surveillance.Provided timely communication to leadership, management and project stakeholders. Communicated with vendors to ensure requirements were met and delivered on time.

Information Systems Engineer responsible for the installation and maintenance of virtual machine images used in the delivery of SAS education offerings.Deployed software solutions and training environments for various SAS solutions including the SAS 9 Platform and Viya.Administered Linux (HPC Linux and Grid Computing) and Windows operating systems.Supported and maintained the third-party software for the training environments including Python, R, Java.Configured databases for SAS data sources including Oracle, PostreSQL and MS SQL Server.Administered virtual machine images versioning and cloning.Delivered virtual training environments globally via AWS. Collaborated with global cross functional teams to deliver training solutions to external and internal training providers.

Lead SAS Cloud system administrator responsible for deployment and support of virtual appliances hosting SAS Visual Analytics and the infrastructure.Served as Team Lead of SAS Platform Administrators for hosted systems support.Assisted in training SAS Platform Administrators and troubleshooting complex issues.Administered VMWare ESXi 5.5 and Amazon Web Services hosting environments.Installed and configured various SAS solutions in single and multiple server architectures.Provided level 2 systems administration support for over 400 hosted systems.Provided major incident response and coordinated multi-team efforts to resolve system-wide outages.Served as Remote Managed Services and Support administrator for hosted systems.

System Administrator supporting the SAS EBI 9.2 Platform on Solaris 10 in a 4 tier multi-instance configuration. Responsible for the installation and maintenance of SAS 9.2/9.3 including hotfixes, maintenance releases, and third party software.* Lead System Administrator for SAS Business Intelligence Suite 9.2 on Solaris 10 * Install and maintain SAS EBI 9.2 and 9.3 in a 4 tier configuration including hotfixes and maintenance releases* Use SAS Management Console to configure metadata entries for SAS Servers, Users/Groups and Folders* Experienced at trouble shooting SAS EBI issues and log tracing* Configure database client middleware for SAS/ACCESS to Oracle, MySQL, and MS SQL Server* Deploy JBoss application server for web-tier delivery of SAS applications such as SAS Information Delivery Portal, and Web Report Studio* Configure SAS Themes for site user interface customization* Use SAS Enterprise Guide to run server side SAS jobs* Web proxy administration utilizing Sun Java System Web Proxy Server, and Citrix NetScaler* Liaison between SAS developers Metadata Administrators technical support units* Coordinate network security efforts including firewall rules between communications and other technical units* Coordinate vendor support efforts in troubleshooting and resolving software issues* Produce and maintain procedural documentation* Experience with shell scripting with BASH and CSH for Solaris administration* Experience with Solaris zone administration* Plan and execute system load testing* Participate in 24 hour on-call rotation to ensure system availability

Planned, designed and implemented organizational resilience program for Resource Management and Information Systems at NC State University.* Conducted business impact analysis and risk assessments with administrative computing clients to develop disaster recovery and business resilience plans* Instituted ITIL based change advisory board for administrative systems* Planned and lead annual disaster recovery tests for administrative computing services clients* Lead incident post mortem meetings and documented lessons learned to implement technical, procedural or policy changes* Wrote and delivered presentations on organizational resilience focused on the confidentiality, integrity and availability of University data during a disaster for campus executives* Spearheaded the broadened use of Citrix and VMWare for critical application delivery to administrative staff* Produced incident reports and quarterly risk summaries for executive management

Served as lead technical consultant responsible for supporting and delivery of over 300 client server and desktop applications in diverse computing environment.* Gathered requirements and developed technical solutions for business unit clients * Implemented new software packages enterprise wide to address the database reporting needs of the University business offices* Worked collaboratively across multiple technical support units to ensure the availability of administrative applications and data across the state of North Carolina in support of satellite campus locations * Managed applications through software development life cycle* Mentored first and second tier consultants and Help Desk staff* Citrix MetaFrame Presentation Server administrator* Novell local area network administrator* Microsoft Active Directory system administrator

Provided first and second tier help desk support for client server and desktop applications.* Maintained network security and user access using Novell Netware and Microsoft Active Directory* Troubleshot and diagnosed application errors* Collected and analyzed help ticket information for patterns to suggest improvements* Acted as liaison between user community and technical support units* Conducted customer service focus group meetings to best serve the University community* Managed MS Windows operating system upgrades* Coordinated desktop operating system upgrades

Controlled smart card access to over 500 doors and point of sale nodes on the campus of Duke University.* Provided customer service managing the deposits and account queries for meal plans, flexible spending accounts and security access controlled by the DukeCard* Acted as liaison between the DukeCard Office and Duke Police in securing doors and point of sale nodes in a 24/7 monitored environment * Assisted investigations by providing patterns of smart card usage* Trained Accounting Specialists to use PeopleSoft 7.5, AT&T Campus Wide Optim 9000, and DataCard software* Assisted system administrator with computer maintenance and projects* Assisted technicians with resolution of door and access point maintenance problems