Stephen P. Email & Phone Number

Morpeth, Gb

Newcastle Upon Tyne, England, United Kingdom

Morpeth, England, United Kingdom

Darlington, United Kingdom

Provided exceptional customer service from initially meeting the customer either by phone or on site.Ensured the customer is given respect and made to feel welcome and valued throughout whilst also making sure they are well informed with all products and packages to maximise sales.Kept all customers up to date with forward orders with continuous updates from placing their order to receiving their brand new car.Maintained high levels of product knowledge across three different brands which include a wide variety of different models and specifications.Remained above 95% in trusted reviews from customers and I constantly strive to exceed customer expectations.Help resolve any issues prior to delivery and also any issues which may arise after delivery.Achieved the highest number of sales including the highest amount of profit per unit 3 months in a row.

Ensure sales are maximised across the entire store.Effectively meet company KPI’s and adapt to any sudden changes within the store to increase customer purchases.Manage a department within the store including maintaining shifts and staff coverage.Liaise with head office to meet targets, budgets and staff wage limits.File daily records and ensure cash is accounted for and handled safely and correctly.Book training for new starters and recruit seasonal staff when required.Maintain stationary, confectionary and soft drinks through external agencies.Prioritise store planning and ensure daily tasks are completed to a high standard across the store. Covering the duties of General Store Manager on holidays and absence and being flexible for short notice changes and cover of the alarm callout procedures.Update the company payroll database to meet the company wage budget compared to current store sales budgets.Provide a central point of contact between the customer, area managers and other external agencies as required.

Teesside Airport

Ensure a safe and effective flying programme whilst also maintaining aircrew flight time limitations and currency commitments.Maintain a database of flying statistics and records.Liaise with aircrew, planners and engineers to ensure smooth operation of the daily and weekly flying programme and resolve any issues arising with aircraft serviceability problems, aircrew scheduling difficulties or customer requests.File flight plans to multiple destinations, arrange diplomatic clearances and book out local sorties with ATC.Amend operations documents and maintain them accordingly.Book handling, hotels and hire cars for overseas and UK detachments.Prioritise and resolve any problems as they arise in a timely and efficient manner to maximise the company’s annual flying contract. Covering the duties of Senior Operation Officer on holidays and absence and being flexible for short notice changes and cover of the ops callout mobile.Update the company FTL database in a timely manner to ensure crew duty and other currencies are maintained within limits.Provide a central point of contact between the customer, management, aircrew, engineers and other agencies as required.Confidently make critical decisions individually where appropriate when a duty manager may not be available and also work effectively within the team to problem solve and correct any outstanding issues as they arise.

Assisted in a highly complex running schedule of airfield operations.Employed as a training member to maintain high standards.Compiled safe and effective flight plans for aircraft over flying and landing in various countries.Arranged diplomatic clearance for landings and over flights throughout the world.Ensured flight safety always remained a priority and was never compromised.Achieved promotion within 12 months of joining the Royal Air Force.Worked in a busy control tower, station operations, flight planning and squadron operations under pressure effectively.Took part in a three week expedition in Corsica on the challenging and famous GR20 mountain route.Completed a parachute course with the Red Devils at Netheravon in Salisbury.Completed a ten day winter survival course in Norway with Joint Services Winter Training centre.