Retail Lending projects.

Retail Banking Projects Team

leader of a team of redress case handlers working on a high profile remediation project.

Financial Ombudsman Service: Team ManagerLine manager position leading a team of eight staff dealing with disputes between consumers and financial institutions. Areas of expertise:Management of a team of eight complaint handlers, ensuring productivity metrics achieved through performance management, support and development.Ensuring quality of work produced is to the standards required through regular checks.Production of MI to monitor the team's performance and identify areas of improvement.

Management position working with a senior international commercial manager to manage portfolio of international focused, rapidly growing businesses with a turnover up £350m. Worked in HSBC Private Bank on collaborative project focused on promoting greater connectivity between different parts of the HSBC groupAreas of expertise:Analysis of financial and other performance indicators as part of lending applications and renewalsStakeholder management- working with internal and external stakeholders to generate new businessResponsible for the Identification, KYC and due diligence of new clientsWriting compliance reports on politically exposed and other high risk clients.Moody’s Commercial Lending training completed.Attended high level courses in global trade, receivables finance and credit & risk management

Worked in the Croydon, Clapham and Kingston areas; led a team of twelve business specialists across twenty branches.Areas of expertise:Managing the performance of individuals, providing training and support. Internal and external networking, building strong relationships with key local influencers and stakeholders.Managing Risk- identifying potential risks within business specialist relationships and providing solutions.Credit and Audit- sampling of credit applications and account opening completed by the team to ensure adherence to internal and regulatory guidelines.