AchievementsBuilding strong relationships between retailer contacts in America, Europe and UK retail.Project managing, coordinating and completing essential installation and training to new retailers including Microsoft US retail stores, GAME stores ltd and Carrefour Europe.Planning and executing demonstration events within European computer trade events.Successful planning and application of required tasks to achieve streamlined resolutions.Key Responsibilities Oversee installation and transitional adaptation of new retail solutions.Driving sales with retailers by recommendation and execution of both training and procedural controls.Development of retail account managers for new European customers.Planning developing and executing of new Head Office protocols to obtain resilience.Head of Retail - Tribeka Ltd trading as A World of Software, Jan 2005 - September 2007AchievementsControl of 8 stores with a sales increase of 30%Increased groups consistent average items per sale from 1.0 to 1.8Increased average transaction price from £19 to £26Internet sales increase from 17% to 24%Development and implementation of procedures and training for all retail stores.Key Responsibilities Oversee the operational standard and performance within stores.Driving sales by development of KPI's, training and procedural controlsControl of PR projects, mediator between PR Company and stores.Promotion setups and promotion calendar activity control.Arrange company prospectus information and organization.Develop relations with distribution and Introduce hardware product.Human resource management within the chainMonitor and effect price changes to Internet.

AchievementsIncreased sales by 125% by implementation of customer service standards.Refit manager for all stores to the new company branding.Initiated B2B sales success for the store leading to the company rollout. Managed, trained and developed a new team for my future promotion.Key Responsibilities Building a store from initial test design to fully working and consistently target breaking retail outlet.Source staff from local area to create a well-trained team, ready to train other stores.To lead and develop the team plus deputy manager training.Ensure a high standard of Customer Service to our customers.Banking controls, Assets control, Health and Safety implementation where there was none.To build local awareness of our store and product.Forwarding promotional ideas and generating PR interest with conjunction of head office.

Achievements (in my final year)Increased sales by 30% against an average of 16% in final year of management.Managed turnovers between £1.5 Million to £3 Million and teams between 10 and 30.Increases of pre-owned sales from 5% to 19% via training and customer service.Stock loss reduced from 2.5% to 0.4% by implementation of personal management control.Designate stock take manager for the region 2004.Key Responsibilities To maximize profitability of the store through achievements of sales planning and budget control.To lead and develop the store team to understand Game's aims and objectives.Ensure customer service levels are of an exceptional standard.Achieve and maintain agreed sales targets, budgets and KPI'S.Banking controls, Delivery control, Health and Safety implementation.To prioritise work effectively with my team and ensure tight times scales are met.Recruitment and development of a customer focused, enthusiastic and commercial team.Ensure all areas of back office administration comply to company standardsStaff training and inductions ensuring team motivation, team building and drive.Monitor and control loss prevention.Stock control and stock ordering.