Stephen Pajor Email & Phone Number

London, England, United Kingdom

• I moved into the Atos Global Onsite Support Services group reporting to the Global Head and working with key stakeholders/support teams and Nexthink to lead the evaluation, review and onboarding of the Nexthink Data.
• Nexthink product evaluation and review.
• Nexthink On-boarding for new customers.
• Nexthink Tool Administration.
• Nexthink Technical support.
• Nexthink Dashboard Design & Implementation.

London, United Kingdom

• Desktop Management Team Leader providing a central interface, and ownership, for the build and operation of the desktop environment across a leading media organisation and other global accounts. The role managed up to.
• Providing a single point of ownership, coordinate all customer facing activities across the customer estate in partnership with other Service Lines.
• Staff and Performance Management providing leadership to the teams involved.
• Training & Development of both people and products.
• Provision of team level communications & routine meetings.
• Managing costs within agreed parameters, and delivery to agreed quality for all services in scope.

Sydney, Australia

• Qantas Account (On-site)Reporting directly to the Qantas Desktop Delivery Manager, leading a dynamic team of 13 level two desktop/peripheral support staff and 4 Desktop Team Leaders within the greater team Australia.
• Responsible for all aspects of service delivery within the Qantas desktop environment working within the guidelines of the Fujitsu SOE/Test & Certification teams.
• Daily management of installation, maintenance and support of desktop & peripheral devices.
• Ensure that all Service Level Agreements are being met.
• Attend regular meetings in providing guidance & approval in regards to Statement of Works (SOW’s) for future projects.
• Coordination of projects within the desktop teams.

Sydney, Australia

Canon Australia AccountReporting directly to the Getronics Service Delivery Manager, led a dynamic team of eight level 2/3 professional support staff delivering high quality IT services and solutions to 1500+ users within a managed Service Desk environment on the Canon Australia Program.Worked closely with the Service Desk team and all other Resolver.

Sydney, Australia

Part of the desktop team providing second/third level IT support services and user account management to all business units throughout Canon Australia.Within this very client focused environment my responsibilities include the following;- First point of contact for all IT support queries within Canon Australia.- 1st & 2nd Level issue ownership and.

Sydney, Australia

Position held within the Client Support Team supporting an environment consisting of Windows XP SOE & non-SOE (XP, WIN2K, WIN98, and WIN95) desktops and Netware 6 servers.Responsibilities include installation and configuration of new PC’s and Laptops whilst meeting tight deadlines, the backing up of users data, delivery of SOE via Zenworks Multicast.

Sydney, Australia

Position held within the XP Rollout Project Team given the responsibility of upgrading a mixed desktop environment to a Microsoft Windows XP SOE.This included all Govt. offices at all remote locations throughout the state of NSW.

Sydney, Australia

Position held within the XP Rollout Team undertaking the responsibility of ensuring a smooth transition from a mixed desktop environment to a Microsoft Windows XP SOE throughout Canon sites Australia wide.

London, United Kingdom

Position as a 1st Level helpdesk and progressing to 2nd Level Desktop technician providing in-house support to the Microsoft Windows 3.11 & WIN95 Desktops, Microsoft Office & all third party applications within the Law Firm’s call centre and Desktop environment.I then held a position as Desktop Design Analyst within the NT4 Desktop Design Team to help.

London, United Kingdom

Started with six weeks training on Windows 95 by qualified Microsoft trainers, during this time Microsoft also included expert training on customer service.After initial training we went live to support Microsoft Windows 95 to all businesses and end users who had purchased the product.My role also included the support of a range of Networks, Internet and.

London, United Kingdom

Assisted business managers in all aspects of sales & marketing.- Managed marketing databases.- Created spreadsheets for sales and marketing.- PC problem solving and prioritising.- Developed technical manuals using DTP software.- Local helpdesk for individual software packages.- Liaised with business managers and sales divisions.- Communicated with all.