Stephen Palazzo Email & Phone Number

Port Charlotte, Florida, United States

Port Charlotte, Florida, United States

In this capacity, I delegate responsibilities and supervise business operations, including hiring, training, and mentoring team to provide efficient and attentive services to the clientele. I monitor functioning activities and ensure efficient management of the store and staff as well as evaluate team performance and train subordinates to achieve business goals and positive feedback from customers. I perform the pivotal diversified task, including initial setup of the store, supply management, research for innovations, inventory management, and electronic interface administration.Related Skills: Team Building and Mentoring, Customer Satisfaction and Retention, Client Services, Performance Optimization, Strategies Planning, and Implementation.> Organized analysis of the purchasing environment business process and conducted interviews and research along with analyzing data to develop client solutions.> Increased overall customer satisfaction with the implementation of systems designed using statistical analysis and business techniques.

Sarasota, Florida, United States

In this capacity I provided directions to juniors in resolving customer issues for achieving clients' satisfaction; managed product quality and availability; worked diligently with the manager and administered store inventory to enhance productivity and profitability of the store. I assisted in creating customer service standards along with maintaining stock management and a positive environment of stores.Related Skill: Issues Resolution, Inventory Management, Production Development, Customer Service / Support, Sales Growth and Profit, Revenue Enhancement.Following are the highlight of the value I brought to DG Ace Hardware:> Developed aB2B program and enhanced annual business gross sales by $75K while building and managing long-lasting professional relationships with contractors from all building trades, assessing business needs, and initiating production.> Ensured compliance with company policies in business operations and offered professional services such as hiring, mentoring, and training of staff, inventory control, overall customer satisfaction, and insuring store profitability.

Narragansett, Rhode Island, United States

Created construction drawings and collaborated with the structural engineer to mock-up drawings for submittal to building inspectors. Performed all cost analyses necessary to create a bit for prospective clients. Comprised material list and procured all supplies. Procured all sub-contracting trades necessary to begin and complete the project. Created contracts necessary to begin the project. Monitored projects daily and created change orders as needed. Ensured that the highest quality of workmanship was maintained at all times Selected contributions:>Spearheaded all aspects of the construction process with strong background and experience in rough and finish carpentry, plumbing, electrical, masonry, tile installation, HVAC, landscape design, and with in-depth knowledge of hurricane zone1 building design and codes.>Conducted all cost analyses necessary to create bids for prospective clients along with negotiating contracts.>Ensured completion of the contract while staying within budgetary and time constraints while making all necessary corrections daily along with correcting issues related to the construction process.Related Skills: Project Management, Construction Designing, Performance Optimization, Cost Controlling and Reduction, Policies , and Procedure Compliance, Hands-On Supervision

Portsmouth, Rhode Island, United States

In this capacity, I was the liaison between Raytheon and the Spanish Navy as well as the Senior Program Manager designing and building sonar systems to retrofit into existing Spanish submarines as an upgrade to their existing technology. Partnered with laborers union to keep development and build on schedule and under budget. Worked with and directed program managers in design, procurement, and build. Worked with laborers union to keep development and build on schedule and under budget. Worked closely with procurement to find replacements for electronic components no longer in production or obsolete and with design engineers on how to incorporate replacement components without affecting the overall design and space requirement. Worked with senior administration management on timeline and budget and ongoing contract negotiations with the Spanish navy. Related Skills: Production Management, Production Development, Material Components Procurement. Optimizing Performance, Team Building, and Mentoring, Operational Performance, Administration Operations, Budgetary Compliance.Following are highlights I brought to Raytheon Technologies:> Coordinated a team of 40 plus members from Administration, Design, Procurement, Implementation, Manufacturing, and Research.> Monitored and mentored team members and set milestones with a bonus system tied to budgetary and timeline constraints, along with overall performance reviews.