Stephen Pantony Email & Phone Number

South Croydon, Gb

Luton, England, United Kingdom

Croydon, England, United Kingdom

• As point of contact between Swyft Home and 3PL, managing the 3PL to successfully pick, prepare, pack, dispatch and deliver high-end furniture products.• Using the WMS stock system to keep accurate records to control goods received, stocked and dispatched, to customers and from suppliers.• Ensuring that the 3PL is held to the highest standards and fulfils and exceeds customer demands, partly through my regular trips to audit their processes and procedures.• Investigating, in detail, agreed KPIs and correcting any failings through appropriate and timely intervention.

London, England, United Kingdom

• Maintaining a safe and compliant distribution centre, through the management of health and safety processes and initiatives.• Managing direct reports to ensure that all investigations, disciplinaries and grievance procedures are followed appropriately.• Maintaining a fully trained workforce and updating training when required, and managing contractors and supplies to ensure they deliver the required standards.• Ensuring a safe and compliant fleet of vehicles, through preventative maintenance and regular vehicle checks.

Croydon, United Kingdom

• Provided a high-end customer service experience, matching expectations for new and repeat customers; implemented a quality control process to reduce complaints and loss.• Highlighted, researched and rectified warehouse health and safety compliance issues, so that I was able to maintain a safe and compliant distribution centre.• Completed an in-depth analysis of our delivery system, resulting in a reorganisation of our delivery area, which led to a more efficient and cost-efficient delivery network.• Continually improved employee engagement through regular briefings, open transparency, clear communication and an honest approach.

Croydon, United Kingdom

• Oversaw picking and loading of c. 45 vehicles, promoting a productive work environment through encouragement, training and mentoring of colleagues.• Managed stock progression from arrival at the warehouse onto delivery vehicles the same night, ensuring all set objectives were complete on a nightly basis.• Reduced staff overtime by maintaining efficiency in working hours and by reducing PICK & POD failures through implementation of new operational processes.• Used Excel and other MS Office software to run reports and analyse data, leading to successful implementation of change and lean projects.

Croydon, United Kingdom

• Assisted in the loading and picking of stock, in preparation for delivery to various destinations.• Meticulously checked the routes to ensure efficient, accurate and safe delivery of products; given the responsibility of First Aider and Fire Marshall.• Maintained strong lines of communication with colleagues and management, to promote a productive working environment; this includes being elected to act as Union Representative.• Attained various MHE Licenses, and became an FLT Instructor and Examiner, gaining forklift experience.

Salfords

• Loaded vehicles ready for the delivery crews to depart and deliver the stock during the day.• General housekeeping duties