Stephen Parry Email & Phone Number

New York City, Ny, Us

Messaging and Cloud Computing Administration - Supporting multiple Servers Enterprise 2016 across multiple data centers in different regions running MS Exchange 2016. Facilitated in the migration of 20k+ mailboxes from Exchange 2010 to Exchange 2016. Provide administrative firewall support for incoming/outgoing email. Facilitated the deployment of OneDrive for 12k+ users globally. Created multiple conditional access policies in Azure working in conjunction with Azure AD hybrid joined machines globally. Completed the AZ-900, AZ-104, Exchange Online Troubleshooting, and Exchange Online Administration Courses from Microsoft. Also have facilitated in the creation of the SharePoint OneDrive DLP policies and Teams administrative policies and settings.

New York City, Ny, Us

 Manage and ensure the provision of first-rate end user support for both hardware and software in dealing with a complex Windows 7 environment for more than 120 proprietary applications.  Play a pivotal role as a senior technical supervisor for the Bridgewater level 2 support. Effectively identify and resolve problem trends and service-level agreement (SLA) adherence through the execution of incident ticket reports. Serve as a technical lead, with responsibilities of managing spyware and malware infections on end user computer systems; as well as in coordinating various projects and problem resolution across multiple departments.Key Accomplishments: Oversaw the generation of comprehensive documents for applications while researching and resolving complex technical issues in support of technical staff.  Rendered excellent management skills as a senior technical support for the main corporate building, maintaining more than 1000 in-house computers with an additional 1500 remote computers.  Spearheaded the document processes for software installations for many proprietary applications throughout the company. Made substantial contributions in creating and implementing solutions to resolve issues with several server-based Microsoft Access databases.

Houston, Texas, Us

IMAC MANAGER – END USER SUPPORT MANAGER 2000–2006 Rendered in-depth assistance to client network environments, encompassing server and desktop hardware, as well as operating systems and software.  Guarantee seamless and reliable troubleshooting and repair of servers, desktops, laptops, and printers as tech lead for desk side service. Managed reports; oversaw technicians and their activities; and delivered superior PC repair support for complex issues. Key Accomplishments: Drove efforts for the successful installation and maintenance of numerous Windows 2000-based networks, while providing support in all aspects of Windows (XP to DOS) and Macintosh OS desktop platforms.  Exemplified outstanding performance, thus consistently gaining paramount customer satisfaction ratings. Established a reputation for resolving the most number of tickets per month than any other technician, in addition to supervisory responsibilities. Project Title: IMAC ManagerClient: Staten Island University HospitalDescription Efficiently maintained and troubleshot PC hardware and software applications for the main hospital building. Earned promotion to the IMAC Manager, responsible for spearheading six technicians. Acquired optimal service and client satisfaction rate through the reorganization of two network servers; update of all client computer images; and development of client and technician scheduling for computer deployments and PC moves.Client: Rhodia Inc.Description Led the conversion from Token Ring to Ethernet throughout the company. Directed the IMAC team in PC replacement throughout the Cranbury, New Jersey site. Served as the technical supervisor for five technicians supporting the U.S. corporate headquarters. Client: LVMH Inc.Description Served as a key contributor in offering expert support to over 500 users and 350 remote users. Executed PC images and new client software while performing remote and in-house repair.

Fort Mill, Sc, Us

Field service technician providing exceptional onsite support for many area companies including Verizon, AT&T, Telcordia, BellCore, and Mazda. Continually exceeded expectations and SLA requirements for call resolution. Frequently called upon to resolve the most difficult technical issues quickly and efficiently.

Bachelor’S Degree, Information Technology

Chemistry