Messaging and Cloud Computing Administration - Supporting multiple Servers Enterprise 2016 across multiple data centers in different regions running MS Exchange 2016. Facilitated in the migration of 20k+ mailboxes from Exchange 2010 to Exchange 2016. Provide administrative firewall support for incoming/outgoing email. Facilitated the deployment of OneDrive for 12k+ users globally. Created multiple conditional access policies in Azure working in conjunction with Azure AD hybrid joined machines globally. Completed the AZ-900, AZ-104, Exchange Online Troubleshooting, and Exchange Online Administration Courses from Microsoft. Also have facilitated in the creation of the SharePoint OneDrive DLP policies and Teams administrative policies and settings.

 Manage and ensure the provision of first-rate end user support for both hardware and software in dealing with a complex Windows 7 environment for more than 120 proprietary applications.  Play a pivotal role as a senior technical supervisor for the Bridgewater level 2 support. Effectively identify and resolve problem trends and service-level agreement (SLA) adherence through the execution of incident ticket reports. Serve as a technical lead, with responsibilities of managing spyware and malware infections on end user computer systems; as well as in coordinating various projects and problem resolution across multiple departments.Key Accomplishments: Oversaw the generation of comprehensive documents for applications while researching and resolving complex technical issues in support of technical staff.  Rendered excellent management skills as a senior technical support for the main corporate building, maintaining more than 1000 in-house computers with an additional 1500 remote computers.  Spearheaded the document processes for software installations for many proprietary applications throughout the company. Made substantial contributions in creating and implementing solutions to resolve issues with several server-based Microsoft Access databases.

IMAC MANAGER – END USER SUPPORT MANAGER 2000–2006 Rendered in-depth assistance to client network environments, encompassing server and desktop hardware, as well as operating systems and software.  Guarantee seamless and reliable troubleshooting and repair of servers, desktops, laptops, and printers as tech lead for desk side service. Managed reports; oversaw technicians and their activities; and delivered superior PC repair support for complex issues. Key Accomplishments: Drove efforts for the successful installation and maintenance of numerous Windows 2000-based networks, while providing support in all aspects of Windows (XP to DOS) and Macintosh OS desktop platforms.  Exemplified outstanding performance, thus consistently gaining paramount customer satisfaction ratings. Established a reputation for resolving the most number of tickets per month than any other technician, in addition to supervisory responsibilities. Project Title: IMAC ManagerClient: Staten Island University HospitalDescription Efficiently maintained and troubleshot PC hardware and software applications for the main hospital building. Earned promotion to the IMAC Manager, responsible for spearheading six technicians. Acquired optimal service and client satisfaction rate through the reorganization of two network servers; update of all client computer images; and development of client and technician scheduling for computer deployments and PC moves.Client: Rhodia Inc.Description Led the conversion from Token Ring to Ethernet throughout the company. Directed the IMAC team in PC replacement throughout the Cranbury, New Jersey site. Served as the technical supervisor for five technicians supporting the U.S. corporate headquarters. Client: LVMH Inc.Description Served as a key contributor in offering expert support to over 500 users and 350 remote users. Executed PC images and new client software while performing remote and in-house repair.

Field service technician providing exceptional onsite support for many area companies including Verizon, AT&T, Telcordia, BellCore, and Mazda. Continually exceeded expectations and SLA requirements for call resolution. Frequently called upon to resolve the most difficult technical issues quickly and efficiently.