I am an award winning customer sales and service leader who has an enviable record of delivering successful sales and customer centric programmes for over 25 years. I have a proven track record in achieving performance results and delivering operational enhancements and change initiatives in an effective and timely manner. Possessing a very strong track record in People Leadership, I have successfully managed specialist teams and larger teams of up to 80 FTE in the Republic of Ireland, the UK and the United States. A successful career history has enabled me to develop an broad knowledge of call centre operations, delivering highly effective employee and stakeholder engagement. Quality initiatives have been implemented to successfully deliver to customer’s expectations. Is a specialist in contact centre complaint management, retention, sales and customer services. Possesses operational leadership and is seen as the organisation's customer service champion and voice of the customer.My career objectives are to act with integrity, working to deliver high value and provide a quality service to customers whilst safeguarding the business's processes and goals. I am passionate about my work and continue to pursue both personal and professional development.