Stephen Phillips Email & Phone Number

Burlington, Ontario, Canada

Configure Microsoft Servers and Microsoft SQL Server databases to facilitate efficient network-wide data-sharing processes. Provide friendly, professional, high-quality support and service to customers. Manage incoming customer calls for software support in a busy call center utilizing in-depth proficiency of SQL queries and ABELDent proprietary software. Compile SQL queries and execute scripts to ensure data integrity and usability for desired customer outcomes. Analyze and resolve errors by troubleshooting network, server, and database logs and implement resources to resolve escalated customer service cases. Document system bugs, resolve issues on a first call basis or report to the Development Team for follow up. Track customer escalations within the organization until desired outcomes are achieved with minimized customer effort in mind. Address customer technical problems by applying critical thinking, conducting online research, and analyzing data.I have assumed the position of team lead and acting manager, where I guide and mentor new hires while prioritizing exceptional customer service and maintaining high-quality standards. I am reliable, approachable and available for my team members' questions and always willing to assist them in resolving complicated technical problems and configurations.Proficiency and experienceMicrosoft SQL Standard 2008, 2012, 2014, 2016, 2019 and 2022 · Windows Server 2008 R2, 2012, 2016, 2019 and 2022 · Windows 7 Pro, Windows 10 Professional · Active Directory · Networking · Microsoft Access · Dynamics CRM · Adobe Illustrator · Adobe Photoshop.

Oakville, Ontario, Canada

First and second line technical support responsible for providing guidance for various computer software/hardware and A/V components. Proactive monitoring of network and hardware failures providing initial response to alerts. Communicate daily status of hardware/software issues by E-mail with IT administrators, software support teams and account managers. Identify and initiate resolution for software / hardware issues and communicate action taken to appropriate parties

Burlington, Ontario, Canada

Researched operating systems and related software.Provided web site design and graphics for a family owned and operated computer business.Educational study ─ Developed cabling and electronics experience and established new direction in future career goals.Involved in outdoor recreational activities and volunteer work for community service projects.

Mississauga, Ontario, Canada

OTL Licensed, Ontario and Alberta (completed OTL insurance agent course). Provided customer service and assisted in a supervisory capacity on product systems and underwriting guidelines. Created rapport to generate sales of new products.