Stephen Pike Email & Phone Number

Charlotte, Nc, Us

Oak Brook, Illinois, Us

Oak Brook, Illinois, Us

o Coordinate inbound and outbound LTL and FTL deliveries to ensure timely delivery and minimize transportation costs.o Manage customer accounts to ensure customer satisfaction and address any areas of concern.o Oversee new team member orientation and HR onboarding process.o Process and verify payroll for 40 team members, manage employee checks and direct deposit forms, and track company-wide vacation days.o Collaborate cross-functionally with production, maintenance, billing, and HR departments to optimize logistics and supply chain operations.o Create regular reports and analysis to identify trends, areas of opportunity, and improvement.

Green Bay, Wi, Us

o Coordinated freight planning and transportation for multiple domestic and international customers with diverse needs.o Established and maintained positive and professional working relationships with drivers, carriers, and internal associates.o Managed and developed a team of 23 drivers to improve performance, safety, and customer satisfaction.o Resolved potential customer service, cargo claim, maintenance, and equipment issues promptly and effectively.o Utilized logistics software and other tools to manage freight dispatch, track shipment status, and communicate updates to customers.o Developed and implemented standard operating procedures for logistics management, including safety protocols and compliance requirements.

Green Bay, Wi, Us

o Developed and maintained strong customer relationships through persistent and effective communication.o Worked collaboratively with operations to provide clients with the best solution.o Tracked arrivals, failures, and reschedules using forecasting software.o Accepted tendered loads and built loads in the system to improve capacity and profitability.o Collaborated cross-functionally with the operational team to provide comprehensive customer service.o Utilized Oracle platform and planning management tool to estimate logistical patterns.

Marketing

Education record