Stephen Pineiro Email & Phone Number

Work directly with customers to understand and provide solutions to said customer’s needs such as, but not limited to: adding / removing services, taking payments, distribute/ exchange networking hardware, answer service related questions, or troubleshoot service related issues.Facilitate phone number porting/ activation, data transfers between mobile devices, and setting up of said devicesExpertise in a commissioned environment to complete monthly sales goals/quotas.Use… Show more Work directly with customers to understand and provide solutions to said customer’s needs such as, but not limited to: adding / removing services, taking payments, distribute/ exchange networking hardware, answer service related questions, or troubleshoot service related issues.Facilitate phone number porting/ activation, data transfers between mobile devices, and setting up of said devicesExpertise in a commissioned environment to complete monthly sales goals/quotas.Use multiple databases and software to accomplish tasks on a daily basisEnsure demo units are set up and functioning properly every opening shift, and put back where they belong at EOS.Provide excellent and welcoming customer service during each interactionResponsible for completing cash/ check deposits after every shiftOpening / closing the store and ensuring all tasks are completed accurately and in a timely manner.#1 seller for my store - July 2022, July 2023 Show less

Directly interact with customers to educate, promote, and empower their purchasing decisions while selling inventory, related items, and protection plans to help “build the basket”Successfully completed sales worth several hundred dollars worth of tech, in addition to adding on protection plans to the sales, within my first month.Help customers to understand the technical specifications and capabilities of various devices such as computers, printers, computer peripherals, and… Show more Directly interact with customers to educate, promote, and empower their purchasing decisions while selling inventory, related items, and protection plans to help “build the basket”Successfully completed sales worth several hundred dollars worth of tech, in addition to adding on protection plans to the sales, within my first month.Help customers to understand the technical specifications and capabilities of various devices such as computers, printers, computer peripherals, and accessories to make an educated purchasing decisionHelp customers to place orders using in-store kiosk in the event inventory on the floor is outMake sure inventory on the floor is clean, front facing, in the correct spot, looks presentable, and priced correctlyCreate pick lists to pull inventory to fill holes or low stock on the floorRing up customer’s transactionsHelped to train new employees to become part of the team Show less

Fuquay-Varina, North Carolina, United States

Work with store leadership to focus on store objectives and critical issues and make course corrections or resolutions Manage team members to accomplish store goals while following store protocols Helping team members to understand areas of opportunity and working with them to make consistent improvements Train new team membersOpening, closing the storeCompleting money counts, or change outs whenever necessaryHelp manage and adjust inventory by coding out inventory using… Show more Work with store leadership to focus on store objectives and critical issues and make course corrections or resolutions Manage team members to accomplish store goals while following store protocols Helping team members to understand areas of opportunity and working with them to make consistent improvements Train new team membersOpening, closing the storeCompleting money counts, or change outs whenever necessaryHelp manage and adjust inventory by coding out inventory using the appropriate codesReceive and unload trucks, put product out on the floor Manage online orders from picking, packing orders to get them ready for pick up, loading up orders into customer’s cars, auditing orders in our system to confirm what has and hasn’t been picked up, contacting customers in the event of an issue with an orderEnsuring stock on the floor is priced correctly and place price tags for pricing issues, new items, discount, salesCoordinate with management on placing signage and displays on the sales floor according to instruction sent by the home officeHandle customer interactions on a daily basis to assist with providing solutions to their questions/ requests in regards to: their pets, purchases to make, availability of stock, locating items in store, bagging / boxing live animals, or to provide a friendly conversation. Completed customer purchases, refunds, exchanges, and adjustments while distributing exact change when necessary.Utilizing precise cleanliness protocols to ensure a safe and healthy environment for coworkers, customers, and their pets.Provide assistance with lifting and moving items that can weigh more than 50 lbs.Ensuring in store stock is nice, neat, presentable, and placed in the correct spot.Receive new animal shipments and properly housed animals in appropriate habitatsResponsible for medicating as well as checking/updating status of sick animals in our careEnsure sales floor animals are cared for as per company standards Show less

Helped customers over the phone to set up and/or troubleshoot problems relating directly to their Apple devices including, but not limited to: iOS, iPhones, iPads, Apple Watches, MacOS, Windows OS, Windows-based and Mac-based computers.Provided support for T1 advisors to help direct them towards successful resolutions with their customer’s technical issues.Worked directly with Apple engineers to gather information and develop solutions for complex problems customers were experiencing… Show more Helped customers over the phone to set up and/or troubleshoot problems relating directly to their Apple devices including, but not limited to: iOS, iPhones, iPads, Apple Watches, MacOS, Windows OS, Windows-based and Mac-based computers.Provided support for T1 advisors to help direct them towards successful resolutions with their customer’s technical issues.Worked directly with Apple engineers to gather information and develop solutions for complex problems customers were experiencing with various Apple platforms.Simultaneously navigated multiple complex databases and software platforms to notate customer interactions, while interacting with fellow employees to coordinate and provide support for their issues.Provided security support for issues involving customer’s Apple accounts.Handled customer complaints and worked with customers to figure out remedies to their negative experiences and restore customer loyalty, such as providing complimentary gifts of hardware or software.Helped customers over the phone to set up and/or troubleshoot problems relating directly to their Apple devices including, but not limited to: iOS, iPhones, iPads, Apple Watches, MacOS, and Mac computers.Provided security support for issues involving customer’s Apple accounts.Simultaneously navigated multiple complex databases and software platforms to notate customer interactions, while interacting with fellow employees to coordinate and provide support for their issues.Handled customer complaints and worked with customers to figure out remedies to negative experiences and restore customer loyalty. Show less

Worked directly with customers over the phone to set up and/or troubleshoot problems relating directly to their internet service and LAN.Simultaneously operated with several applications while communicating with customers and documenting procedures.Helped educate customers in using their internet service with a number of technologies including, but not limited to: computers, smartphones, tablets, etc.Handled multiple customers daily in a timely, professional fashion.Gain an… Show more Worked directly with customers over the phone to set up and/or troubleshoot problems relating directly to their internet service and LAN.Simultaneously operated with several applications while communicating with customers and documenting procedures.Helped educate customers in using their internet service with a number of technologies including, but not limited to: computers, smartphones, tablets, etc.Handled multiple customers daily in a timely, professional fashion.Gain an understanding of network operations and configurations such as DNS, static and dynamic IP addresses, and Signal to noise ratios (SNR)Issued tickets to dispatch techs to service and resolve customer issues Show less