Stephen Platts Email & Phone Number

Wellington & Wairarapa, New Zealand

Leeds, United Kingdom

Conveyancing Property Searches:Submitting commercial & residential property conveyancing searches (e.g. Drainage & Water, Highways, Electricity, Official Local Authority searches) for properties/land that are about to be bought/developed on behalf of fee earnersSubmitting Land Registry searches, e.g. OS1, OS2, OS3, Search of the Index Map, Land Charges, Official Copies of titlesComplex query resolutionChasing outstanding search results by telephone/email with… Show more Conveyancing Property Searches:Submitting commercial & residential property conveyancing searches (e.g. Drainage & Water, Highways, Electricity, Official Local Authority searches) for properties/land that are about to be bought/developed on behalf of fee earnersSubmitting Land Registry searches, e.g. OS1, OS2, OS3, Search of the Index Map, Land Charges, Official Copies of titlesComplex query resolutionChasing outstanding search results by telephone/email with local authorities and data providersPlotting land/building boundaries on mapping softwareReconciling data with external search providerManaging large bulk/project requestsCreating training guides in Word for each process & uploading to intranet Liaising with internal clients face to face and via telephonePrioritising work load (often receive urgent queries etc.)Excellent attention to detail – must check all outbound communications/resultsResponsible for the end to end process of Insolvency cases in line with the department's Service Level Agreements, via the processing of electronic information and from post received.Sorting and processing information from post and other sourcesAnalysing information and extracting relevant details to progress claimsInputting data into in-house systemQuery resolutionBuilding positive relationships with external Insolvency PractitionersMaking outbound calls to Insolvency Practitioners to progress insolvency casesProcessing internal and external reports (using Excel and in-house system)Training colleagues on processes and systemsResponsible for managing and updating various training materialTwo secondments to Debt Free Direct for a total of 6 weeks. I was in charge of a group of 4 colleagues from Eversheds in processing our claim details on Debt Free Direct's in-house system Show less

Leeds, United Kingdom

Responsible for collecting outstanding monies on accounts and providing help and solutions to customers in financial difficulties.Outbound calling on accounts that have fallen into arrears Working with customers directly and third party debt management companies to set up repayment plansDealing with all post received, such as Bankruptcy, Financial Difficulties, IVA, IVA proposals, Trust Deeds etcAnalysing financial statements ensuring they conform with the CCA… Show more Responsible for collecting outstanding monies on accounts and providing help and solutions to customers in financial difficulties.Outbound calling on accounts that have fallen into arrears Working with customers directly and third party debt management companies to set up repayment plansDealing with all post received, such as Bankruptcy, Financial Difficulties, IVA, IVA proposals, Trust Deeds etcAnalysing financial statements ensuring they conform with the CCA guidelinesBasic filing/photocopying Show less