From due diligence to regulatory compliance, I partnered across business units to minimise and mitigate corporate risk analysing and factoring in financial operations in customer environments. Building trusted relationships with customers, I provided insight and knowledge to secure their custom.- Key Impacts⦁ Achieved promotion within 12 months by contributing to departmental efficiency and developing new policies and protocols to guarantee compliance. ⦁ Trained staff to new ways of working.⦁ Centralised factoring operations leading workstreams through to KPIs. ⦁ Analysed payments for technical efficiency and due diligence compliance. ⦁ Optimised workflow in a fast-paced, quality driven factoring operation.- Key Accountabilities⦁ Managing client relationships to service standards analysing requirements. ⦁ Recommending projects and services that meet client financial needs. ⦁ Analysing the operational model to improve FCI and statutory compliance. ⦁ Partnered with business units on key client projects to secure outcomes.⦁ Document management of physical and electronic files.- Key AccountabilitiesInvoice Entry, Credit Note Entry, Facility Loading, Facility Amendments, Collections, Reassignments, Dispute Entry, Dispute Resolution, MIS Reporting, Document QA, Disbursements, Payouts Entry, Regulatory Reports, System Checks, Risk Analysis, Operations Analysis

Supporting and processing applications utilising factoring software Kastle; I specialised in the troubleshooting and resolution of technical issues, product issues and due diligence misses. A role requiring an extensive communication ability to partner with teams across the business and group, my role was to collate and bring together expert understanding to action business solutions.⦁ Applied considerable troubleshooting and problem-solving skills to business issues. ⦁ Identified and handled incidents to regain control and efficiency in services. ⦁ Partnered across the business to pool resources and provide swift resolutions. ⦁ Liaised with senior leaders to implement activities to mitigate reoccurring issues. ⦁ Demonstrated cultural awareness in liaising with teams and professionals.⦁ Utilised diagnostic tools to investigate issues and present solutions.⦁ Collaborated with teams in Malta, Egypt, Dubai, Lebanon, India and Brazil.