Stephen Prange Email & Phone Number

Kansas City, Mo, Us

In my role, I oversee onboarding and adoption processes for top large enterprise accounts, ensuring a smooth transition and maximizing product value. I foster strong relationships and trust by establishing a regular cadence with clients to review metrics, program status, and performance. I coordinate with internal teams to determine and address any issues. Additionally, I assist internal team members with onboarding and training, supporting their development and integration into the team.Following are my key achievements:• Drove value for products/services and advocated for customer needs by serving as trusted advisor.• Accomplished both company objectives and customer goals by formulating and employing tailored success plans.• Identified trends and areas for improvement by monitoring and reporting on feature usage and adoption metrics.• Pioneered company's first successful customer migration from one platform to another, setting benchmark for future transitions.• Attained and maintained 95% average customer satisfaction by providing proactive support and customer education.• Identified upsell and cross-sell opportunities to meet customers' evolving needs.• Achieved an average 15% year-over-year growth in feature adoption through targeted awareness campaigns, customized training programs, and strategic customer success plans.• Collaborated with leading organizations in Aerospace, Oil and Gas, Manufacturing, and Missile and Defense sectors among others.• Managed portfolio of 30+ customer accounts encompassing Customer Success Programs, onboarding new clients, and migrating data from acquired platforms.

As a talented professional, I ensured a seamless client experience by managing customer onboarding and product adoption for large enterprise accounts. I reviewed metrics and program progress by conducting regular meetings with clients, fostering continuous communication and alignment. I aligned company objectives with customer goals by developing and executing tailored success plans.Key achievements listed as below:• Maximized product value and enhanced customer satisfaction by serving as trusted advisor.• Addressed signs of customer dissatisfaction by implementing re-engagement strategies.

Kansas City Metropolitan Area

In my capacity, I collaborated directly with C-Level executives to manage high-profile enterprise accounts, driving strategic partnerships and business growth. I administered the complete sales cycle from initial quoting through to installation, enabling seamless execution and customer satisfaction. I fostered data-driven decision-making and performance tracking by delivering precise sales forecasts and reports using Salesforce.My core contributions are mentioned below:• Capitalized on upsell opportunities by addressing customer pain points.• Optimized revenue generation within assigned territories by formulating and executing sales strategies.• Ensured continued engagement and long-term success by strengthening and expanding customer relationships post-sale.

During my tenure, I directed customer circuit installation processes, acting as the primary liaison to ensure smooth communication. I ensured transparency and alignment with customer expectations by delivering regular updates and facilitating milestone review meetings. I resolved issues and conflicts to maintain project momentum.Listed following are my core contributions:• Identified and mitigated potential risks impacting project outcomes.• Ensured timely achievement of objectives by tracking task completion and project progress.• Streamlined installations and resolved issues to maintain smooth service delivery by coordinating efforts between customers and internal teams.

Kansas City, Missouri, United States

Overland Park, Kansas

As a part of my responsibilities, I supported sales representatives by managing quoting for large-scale projects and handling monthly order processing, ensuring accurate and timely execution. I delivered strategic support to sales teams, enhancing overall performance and driving successful outcomes for complex sales initiatives.Beneath are my core contributions:• Resolved technical and operational issues by assisting with troubleshooting and opening support tickets.• Completed tasks ahead of schedule, demonstrating exceptional speed and accuracy.• Supported sales team with administrative/operational tasks, allowing them to focus on strategic selling and client engagement.

Overland Park, Ks

Maintain close relationships with partners and understanding their pricing tools, pricing business rules, and pricing of particular products.Act as the single point of contact for escalations from the sales team on outstanding quote requests or questions related to closing opportunities.Conduct pricing analysis for new and existing products and services.Assign quoting tasks as needed.Assist other team members with projects and follow up.