Stephen Prange

Stephen Prange Email and Phone Number

Enterprise Customer Success Manager @ Accuris
Kansas City, MO, US
Stephen Prange's Location
Kansas City Metropolitan Area, United States
About Stephen Prange

Customer Success Leader | Enterprise Account Expert | Strategic AdvisorAs a dedicated and results-driven Customer Success Manager, I thrive on transforming customer experiences and delivering exceptional value. With extensive experience in managing large enterprise accounts, my focus is on maximizing product adoption, resolving complex issues, and fostering robust client relationships.Key Strengths & Expertise:• Strategic Onboarding & Success Planning: I excel in developing and executing tailored success plans that ensure smooth transitions and enhanced onboarding experiences. My approach is designed to boost adoption rates and drive product value from day one.• Cross-Functional Collaboration: By coordinating with cross-functional teams, I address client issues promptly and effectively, deliver comprehensive training, and support internal development. My ability to align team efforts with client needs ensures seamless execution and high customer satisfaction.• Data-Driven Insights: My expertise in analyzing metrics, monitoring feature usage, and reporting on performance enables informed strategic decisions. I leverage these insights to optimize customer engagement and continually improve processes.• Client-Centric Approach: Known for my proactive communication and strategic guidance, I serve as a trusted advisor to clients, identifying improvement areas and implementing best practices to achieve long-term success.• Process Improvement & Problem Solving: I am adept at streamlining processes, remediating complex problems, and enhancing overall customer experience. My commitment to operational excellence ensures that clients receive the highest level of service and support.What I Bring to Your Organization:With a proven track record of achieving company objectives and maximizing customer satisfaction, I am passionate about driving customer success and delivering actionable insights. My ability to foster strong client relationships and collaborate across teams makes me a valuable asset in any organization.Let's connect and explore how we can work together to elevate customer success and drive impactful outcomes for your business! 💬

Stephen Prange's Current Company Details
Accuris

Accuris

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Enterprise Customer Success Manager
Kansas City, MO, US
Website:
accuristech.com
Employees:
699
Stephen Prange Work Experience Details
  • Accuris
    Enterprise Customer Success Manager
    Accuris
    Kansas City, Mo, Us
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  • Accuris
    Senior Customer Success Manager
    Accuris May 2023 - Present
    In my role, I oversee onboarding and adoption processes for top large enterprise accounts, ensuring a smooth transition and maximizing product value. I foster strong relationships and trust by establishing a regular cadence with clients to review metrics, program status, and performance. I coordinate with internal teams to determine and address any issues. Additionally, I assist internal team members with onboarding and training, supporting their development and integration into the team.Following are my key achievements:• Drove value for products/services and advocated for customer needs by serving as trusted advisor.• Accomplished both company objectives and customer goals by formulating and employing tailored success plans.• Identified trends and areas for improvement by monitoring and reporting on feature usage and adoption metrics.• Pioneered company's first successful customer migration from one platform to another, setting benchmark for future transitions.• Attained and maintained 95% average customer satisfaction by providing proactive support and customer education.• Identified upsell and cross-sell opportunities to meet customers' evolving needs.• Achieved an average 15% year-over-year growth in feature adoption through targeted awareness campaigns, customized training programs, and strategic customer success plans.• Collaborated with leading organizations in Aerospace, Oil and Gas, Manufacturing, and Missile and Defense sectors among others.• Managed portfolio of 30+ customer accounts encompassing Customer Success Programs, onboarding new clients, and migrating data from acquired platforms.
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  • S&P Global
    Senior Customer Success Manager
    S&P Global Oct 2022 - May 2023
    As a talented professional, I ensured a seamless client experience by managing customer onboarding and product adoption for large enterprise accounts. I reviewed metrics and program progress by conducting regular meetings with clients, fostering continuous communication and alignment. I aligned company objectives with customer goals by developing and executing tailored success plans.Key achievements listed as below:• Maximized product value and enhanced customer satisfaction by serving as trusted advisor.• Addressed signs of customer dissatisfaction by implementing re-engagement strategies.
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  • Lumen Technologies
    Senior Account Manager
    Lumen Technologies May 2021 - Jul 2022
    Kansas City Metropolitan Area
    In my capacity, I collaborated directly with C-Level executives to manage high-profile enterprise accounts, driving strategic partnerships and business growth. I administered the complete sales cycle from initial quoting through to installation, enabling seamless execution and customer satisfaction. I fostered data-driven decision-making and performance tracking by delivering precise sales forecasts and reports using Salesforce.My core contributions are mentioned below:• Capitalized on upsell opportunities by addressing customer pain points.• Optimized revenue generation within assigned territories by formulating and executing sales strategies.• Ensured continued engagement and long-term success by strengthening and expanding customer relationships post-sale.
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  • Lumen Technologies
    Customer Care Manager
    Lumen Technologies Sep 2020 - May 2021
    During my tenure, I directed customer circuit installation processes, acting as the primary liaison to ensure smooth communication. I ensured transparency and alignment with customer expectations by delivering regular updates and facilitating milestone review meetings. I resolved issues and conflicts to maintain project momentum.Listed following are my core contributions:• Identified and mitigated potential risks impacting project outcomes.• Ensured timely achievement of objectives by tracking task completion and project progress.• Streamlined installations and resolved issues to maintain smooth service delivery by coordinating efforts between customers and internal teams.
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  • Centurylink
    Customer Care Manager
    Centurylink Jun 2020 - Sep 2020
    Kansas City, Missouri, United States
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  • Level 3 Communications
    Sales Support Associate
    Level 3 Communications Mar 2017 - Jun 2020
    Overland Park, Kansas
    As a part of my responsibilities, I supported sales representatives by managing quoting for large-scale projects and handling monthly order processing, ensuring accurate and timely execution. I delivered strategic support to sales teams, enhancing overall performance and driving successful outcomes for complex sales initiatives.Beneath are my core contributions:• Resolved technical and operational issues by assisting with troubleshooting and opening support tickets.• Completed tasks ahead of schedule, demonstrating exceptional speed and accuracy.• Supported sales team with administrative/operational tasks, allowing them to focus on strategic selling and client engagement.
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  • Telcon Associates
    Provisioner / Circuit Quoting
    Telcon Associates Mar 2015 - Mar 2017
    Overland Park, Ks
    Maintain close relationships with partners and understanding their pricing tools, pricing business rules, and pricing of particular products.Act as the single point of contact for escalations from the sales team on outstanding quote requests or questions related to closing opportunities.Conduct pricing analysis for new and existing products and services.Assign quoting tasks as needed.Assist other team members with projects and follow up.
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Frequently Asked Questions about Stephen Prange

What company does Stephen Prange work for?

Stephen Prange works for Accuris

What is Stephen Prange's role at the current company?

Stephen Prange's current role is Enterprise Customer Success Manager.

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