Stephen P. Email & Phone Number

D'Iberville, Ms, Us

The Navigators' Salesforce Consultant Fellow role involves collaborating with colleagues and clients to craft solutions that improve business operations and drive growth.The Navigators Fellowship provides an excellent opportunity to gain hands-on experience with top-tier clients, supported by guidance from experienced Senior Salesforce Consultants. The program lasts 3-6 months, with the potential for successful Fellows to transition to full-time roles upon meeting key milestones.Responsibilities:Participate in all phases of Salesforce implementation projects, from gathering requirements to delivering end-user training.Customize Salesforce platforms to meet clients' specific needs, ensuring efficient and effective use.Offer post-deployment support, including resolving user queries, troubleshooting issues, and applying enhancements.Work with clients and internal teams to identify and implement process improvements and automation opportunities.Stay informed about the latest Salesforce updates and best practices, integrating these advancements into client projects.Document all aspects of the implementation process, from configurations to customizations.Help improve internal Salesforce methodologies and practices continuously.

Edmond, Oklahoma, Us

Des Moines, Ia, Us

Responsible for providing guidance and support to businesses in implementing and optimizing their marketing strategies using the Salesforce Marketing Cloud Account Engagement (Pardot) platform. This includes designing and executing marketing campaigns, analyzing campaign data, and providing recommendations to improve campaign performance. Additionally, may assist in integrating Pardot with other Salesforce products and third-party applications to maximize efficiency and productivity. Provides training and support to users to ensure they are utilizing the platform to its fullest potential.

Richmond, Va, Us

- Leads customer sessions, collects and prioritizes needs (user stories), and creates solution documentation- Integrate and automate configured data, including alerts and processes, to meet enterprise needs- Lead weekly sprint review meetings to review improvements and prioritize sprint delays- Documentation and end-user training workshops to ensure users understand and adopt customization- Automation, including validation rules, email templates, alerts, processes, and flows to properly address business needs- Salesforce Security - ongoing maintenance and structuring of roles/profiles/permission sets/sharing Settings- UI Customizations - lightning layouts and page layouts to facilitate user management- Facilitates live workshops to explore best practices for Salesforce.com and the entire Salesforce ecosystem- Participates in professional development topics for Salesforce Administrator/Business Analyst roles

Austin, Texas, Us

A Merivis cohort is a program that delivers official Salesforce technical training classes with a supportive learning path that includes personal coaching and collaborations amongst current and previous cohort members. A typical Merivis cohort learning path will combine Trailhead content and custom assignments designed to provide business and technical context to each student. Homework assignments are intended to be a conversation starter between the student and an experienced Salesforce personal coach. This individual attention positions each student to make the most of the in-person training class and to have a greater chance of success in passing the certification exam.

I launch and currently promote the Academy around the World program (an online learning service with 100+ students), delivering client-specific English language lessons and learning plans that boost engagement; drive process, program, and content understanding for populations of different cultural backgrounds. I also administer financials/bookkeeping, program/brand marketing, sales enablement, and service planning/delivery using a variety of methods including in-person meetings, social media outreach, telephone conference, and Zoom/Skype solutions.◤Key Contributions◥☛ Bolster the success of 3 teachers by supporting and constantly improving processes/procedures.☛ Sustain a 70% new customer conversion rate.☛ Achieve a consistent 4.85 to 5.00 client evaluation rating A record of instructing 15K students, recognized for consistency and quality leadership.☛ Established company website including content development and marketing strategies

Arlington, Virginia, Us

I provided leadership and creative problem solving across the development and launch of customized medical policies and procedures. I also led medical processing for 13K+ applicants and directed joint staff in workflow administration, data management, and communications.◤Key Leadership/Contributions◥☛ Assumed leadership of a dysfunctional medical unit 4 months before IG inspection; resolved compliance issues and garnered J-7 praise for passing 13 of 14 inspectable areas metrics.☛ Achieved a 97% customer satisfaction survey rating by providing quality patient experiences☛ Saved $300K+ through effective negotiations and contract management.☛ Saved $23K+ in first FY by driving a new medical consultation program for outside providers.☛ Decreased processing time by 25% by launching 7 new SOPs and driving all staff training.☛ Developed and implemented SOPs for pre-employment offices spanning 5 states.☛ Served as training liaison and administered 52 mandatory and elective training categories.

Arlington, Virginia, Us

I collaborated with interdepartmental teams and concurrently supervised 27 managers and 85 staff across Radiology, Pharmacy, Physical Therapy, Mental Health, and Primary Care services.◤Key Leadership/Contributions◥☛ Established 2 new medical clinics, Aviation Medical Clinic and Infantry Medical Clinic, with a total of 9.5K patients; managed $20M in assets/equipment.☛ Certified 120 soldiers in combat lifesaver concepts across 4 training courses.☛ Increased medical equipment accountability from 25% to 93% through the implementation of the Command Supply Discipline Program for ANA BDE Surgeons.☛ Implemented a tracking system to administer the training of 154 ANA medical soldiers.☛ Improved compliance rate from 75% to 93% through astute medical data management.☛ Sustained current certifications for 135 medical personnel via the introduction of an intensive, hands-on evaluation process for all operational medical certifications/renewals.

Arlington, Virginia, Us

I provided leadership across Primary Care Health Clinic SOPs, driving staffing of 15 medical providers, 5 nurses, and 35 medical technicians serving 18K patients. I also served as Training Supervisor, HR Administrator, and Primary Care Supervisor owning interdepartmental KPIs.◤Key Leadership/Contributions◥☛ Increased mandatory training rate to 100% via hands-on training planning and execution.☛ Achieved 97% ratings on 2 separate Joint Commission inspections.☛ Recognized for outstanding medical operations leadership and administrative success.

Computer Programming

Senior-Level Leadership - Technical & Management Development Course

Advanced Leadership - Management Development Course

Associate'S Degree, General Studies

Basic Leadership Development Course

Bachelor Of Science - Bs, Development Of Software And Security