Stephen Proffitt Email & Phone Number

Gerlingen-Schillerhöhe, Baden-Wuerttemberg, De

● Analyze sales data and customer satisfaction ratings for over 400 dealers utilizing Salesforce and Microsoft Dynamics○ Devise quarterly reports consolidating consumer and dealer feedback for global leadership; leverage reportingto assist with product development● Project management of E-bike technical curriculum programming from creation of certification courses throughrollout to bicycle dealers nationwide; plan, coordinate, and teach courses across the mid-Atlantic and Southeast○ Facilitate process improvements through national service network and global cross-divisional communication● Serve as management-appointed spokesperson for E-bike division, responsible for providing key feedback to uppermanagement at national and global levels● Head continuous improvement projects to increase revenue across E-bike division● Establish and maintain relationships with local municipalities and governing bodies across the mid-Atlantic andSoutheast; partner to oversee opportunities for business growth across regions● Identify and facilitate marketing opportunities through key brand influencers and national press

Richmond, Virginia, Us

-Responsible for managing all aspects of service center -Determine daily tasks and delegate responsibilities across service center team-Oversee intake and completion of repairs-Serve as buyer for service center; manage and facilitate special orders-Analyze revenue of labor dollars and monitor margin on stocking parts-Research and evaluate industry developments on national levels-Establish and maintain relationships with technical and warranty representatives from associated vendors

-Operated as sole buyer for all parts and accessories-Established and managed accounts with vendors-Created and tracked progress on weekly, monthly, and annual sales goals-Monitored sales and inventory analytics using Ascend (Trek P.O.S.)-Sustained deep customer relationships with regular clientele-Created and managed shop’s social media accounts including Instagram and Twitter-Facilitated warranties

-Oversaw and performed mechanical maintenance on rental fleet-Served as customer contact to assist in troubleshooting rental issues-Organized and ordered necessary parts for fleet-Made regular site visits to inspect bicycles

-Responsible for the daily dough operations

-Won first place for sports column writing in 2014 Virginia Press Association awards-Served as lone beat writer for men’s basketball and baseball-Covered JMU men’s basketball in 2013 NCAA Tournament in Dayton, OH-Founded and ran widely-read JMU men’s basketball blog: http://jmuhoops.blogspot.com/-Contributed as featured columnist; wrote opinion pieces on issues surrounding JMU and national sports-Headed The Breeze Sports Twitter account, posted all updates

Harrisonburg, Va, Us

-Managed and serviced fleet of 15 bicycles-Oversaw and facilitated bike rental process-Led trips for students around Harrisonburg and local mountain trails-Served as consultant to assist in efforts to build out bicycling community in and around James Madison University-Advised University Recreation in plan to broaden bicycling programs and offerings