Stephen Puzder Email & Phone Number

American Greetings

Supervised Imaging technicians as they migrated from XP Pro to Win7. Troubleshoot network issues for pxe boot and pushed additional software using SCCM. used Vsphere for all virtual migrations.

Testing HP Server Hardware for client sitesUtilizing Unix, telnet, Microsoft Office 2007, to install, test, package and document various hardware components for 7410, 8420, superdomes, and various other models of serversUpgrading firmware where needed using filezilla software Documenting test parts and test results with WTI, excel, and Word

PC Rollout for Cleveland Clinic Chestnut Commons Facility, Brunswick Facility, Lutheran Hospital• Responsible for staging, unpacking, and installing approximately 600+ PC’s and printers in both office settings and exam room atmospheres per blueprint instruction. • Connected PC’s and Printers to the network and proper domain per Admin instructions and installed Applications as required• Tied up all wiring in a neat and professional manner and accounted for every item used in the rollout• Served as a Help Desk for two weeks after project completion in order to ensure all issues were resolved

Veriphone Installations at Key Bank BranchesDisplayed strong communication skills while calling branch contacts to schedule appointmentsFollowed security procedures at the branches as established by Key bankPerformed installs with minimal disruption to the tellers or customers as possibleChecked with Administrator to verify IP addresses while still on siteMade sure packaging, wrapping, etc was given to proper person for disposal as per security measures

RAM upgrades on 100 users PCs and Laptops at Key Bank HeadquartersSigned in and out as per security proceduresDisplayed strong communication skills when calling department managers to schedule department upgradesExplained procedures to users ensuring that they understood my job responsibilities and were saving all their work so nothing was lostInstalled the proper amount of RAM for that particular user as per specified requirementsMade certain the machine booted with the proper amount of RAMDocumented the user and machine for Key Bank recordsTracked inventory for old RAM and additional RAM that was not neededGave all documentation and inventory to the proper personnel at the end of the assignment

To educate the student body in preparation for Microsoft certification through labs, network builds, course curriculum and hands-on training **Assist student body with course material including Windows XP Pro, Windows Server 2003 and ISA **Assist Microsoft Certified Trainer with material preparation and classroom network technical support**Administer, test and support Microsoft practice labs prior to student participation*Assist students with the setup of multiple parent and child domains on single network*Configure DHCP, DNS, VPN, and RRAS servers for multiple classroom scenarios**Configure student accounts in the classroom active directory with proper accessibility to complete labs**Image classroom hard drives to prepare for next series of Microsoft labs using Ghost multicast software**Test, troubleshoot and repair classroom computer equipment per instructor request.**Install and configure Windows XP and Windows Server 2003

**Repaired hardware for Foundation laptops and pc's*Displayed strong communication skills when calling customers such as Lincoln Electric, Progressive and Clarion Hotels to schedule my appointments for the day**Serviced commercial and residential computers and communicated technical information to non-technical individuals**Demonstrated excellent customer services skills while servicing anywhere from two to ten accounts throughout the day depending on job requirements**Installed a server and workstation for Clarion Hotel which included troubleshooting errors and communicating with Clarion's Technical Department to coordinate the

Information Technology

Mcse 2003