Chief Technology Officer
CurrentLed development teams to deliver scalable and secure cloud-based solutions, fostering innovation through the adoption of AI/ML tools. Successfully built a robust customer data pipeline and centralized data warehouse, enhancing data-driven decision-making. Architected and implemented a high-performing sales CRM with integrated Twilio-powered call center and streamlined third-party integrations. Designed and developed a user-friendly price comparison app and contract management solution with… Show more Led development teams to deliver scalable and secure cloud-based solutions, fostering innovation through the adoption of AI/ML tools. Successfully built a robust customer data pipeline and centralized data warehouse, enhancing data-driven decision-making. Architected and implemented a high-performing sales CRM with integrated Twilio-powered call center and streamlined third-party integrations. Designed and developed a user-friendly price comparison app and contract management solution with automated workflows, resulting in a 25% increase in customer conversions. Implemented advanced call recording, transcription, and analysis features using Twilio and OpenAI, improving customer service and compliance. Developed a comprehensive compliance workflow incorporating Experian credit checks and automated submissions, ensuring regulatory adherence. Show less
