Stephen R. Email & Phone Number

Remote

As a salaried member of the Quality Assurance Professional Services Team I provide Comprehensive Quality Assurance analysis and solutioning from Concept to Completion,Initial assignment with RSM Accounting to analyze their current QA maturity with both Manual and Automation Testing and provide a clear path to achieving their goals. This was delivered with multiple paths to senior management. Cognizant then provided staffing and guidance to the chosen solution. Current assignment is with Cygnus (dba Schwan's Food Service/Delivery). As a Quality Assurance Lead provide guidance across the entire organization and help several teams achieve their assignments/deliverables. This includes the entire scope of Quality Assurance - proper documentation, concise and accurate testing to build confidence with the business and provide a path to future testers. - Accurate and efficient testing, following a defined process and ability to report on QA success/challenges - Hitting deadlines while providing confidence to the business- Improved Agile Practices (SAFe)- Successfully delivered multiple projects on time

Madison, Wisconsin, United States

Lands’ End Dodgeville WIConsulting Contract Through Beacon TechnologiesQuality Assurance Practice Lead2021Brought in as a consultant to help establish and improve the overall Quality Practices and Analyze Process and provide an initial analysis of current practices and a final report outlaying the progress made to senior leadership. Initial task was to improve the Release and Deploy process for their main website, LandsEnd.com which had suffered numerous setbacks and delays over the previous 6 months before my arrival. Established a new Release Process and Tool which resulted in 6 successful deploys without incident.Secondary assignment was to take their fledgling Agile Process and improve it to industry stand practice, this is an ongoing process and will be leaving a roadmap for them to follow.Third assignment was to establish Quality Gates in the Development Tiers leading to the final QA Testing Tier. Achieved this result quickly by introduced Selenium Grid running Headless Unit Tests that can be run, ad hoc or on a predetermined schedule. I Also upgraded their Sonar Qube installation to allow for Quality Gates to exist on Pull request and lower tier Deployments. • Improved Releases • Improved Agile Practices• Improved Automation Architecture and Structure • Established automation for UNIT test using Selenium Grid, JavaScript, with reporting through Sonar Qube

Madison, Wisconsin Area

Concurrent position with Team Lead RoleLead a team of 4 testers, 2 manual and 2 automation, through testing and coding best practices to create the optimal reusable automation architecture -IntelliJ IDEA and MS Visual Code-Git Bash/CMD, SourceTree -JavaScript, Typescript and Angular-Selenium, Protractor, and Jasmine (for reporting)

Madison, Wisconsin Area

Lead a team of 10 people, who are spread geographically across the nation, in designing, developing, testing and providing production support. Adhere to the Agile Scrum and Kanban philosophies using Atlassian tool suite (JIRA, SourceTree, Confluence, and Stash).-Facilitate all Agile Ceremonies (stand-up, planning, review, and retrospective)-Work with Product Owners to ensure the business priorities are met in a timely and efficient manner-Work with Product Owners to ensure IT (technical debt) priorities are set appropriately and completed Manage internal static and dynamic scanning at the FISMA Moderate audit level, compile reports and findings and remediate issues immediately.-Sonar Qube-Netsparker-BlazeMeter

Madison, Wisconsin Area

Manager Client Support and Testing Team2015-Present• Supervising a team of 18 employees specializing in a variety of subjects in the Health Care Industry both with Facet 5.50R1 – Commercial Health Insurance, including Medicare, Small Group, and Large Group • Coach, architect, and guide testers to use proper testing methodologies and techniques • Leader who migrated the company and team to TFS 2015 including training, implementation, and socialization• Manage a staff of 3 designing and developing Robotic Process Automation with Kryon Leo 4.2 (upgrading to Leo 5.0) Architect and Design Robots• Manage a staff of 2 supporting Cincom Eloquence Customer Communication Communications Software version 3.5 – this software creates all the documentation for the Commercial Health Insurance Division including Invoices, HIPPA and EOB/PRA documents • Added a Business Analyst to the Business (formerly all Business Analysts in IT) which changes the delivery of what the business expects from IT. WPS now currently has 5 Bas in the business; also created an Associate level to create a job family and career path. • On Steering Committee that led the implementation of Business requirements software and wireframe application BluePrint including training and socialization of the application – BluePrint synchs with TFS 2015 for Testing Traceability to Business Requirements • Completed and socialized a Testing Lifecycle Process that included artifacts – Testing Summary Plan, Test Case Peer Review, Test Case Stakeholder Review, Test Results Review, and Test Summary Sign-offConcurrent Position as Scrum Master 2017-Present • Created a grass-roots Agile Project team as a pilot to prove the value of Agile to WPS; this will be accomplished through team metrics and goals showing quicker output and increased quality. Concurrently acting as Scrum Master to that team in conjunction with all the duties above. • Using Microsoft TFS manage the team using the Scrum and Kanban Methodologies

Madison, Wisconsin Area

Supervising a team of 5 total employees – 2 onshore – 3 offshore – all vendor team from Cognizant Managed a team the used a modularized approach to automation with HP ALM and HP QTPArchitect and Design Automation Solutions from manual test cases over an 80% conversion rate from manual to automated test cases Architect and Design Automation Solutions for data creation, data conversion and data cleansing

Madison, Wisconsin Area

Supervising a team of 16 total employees and provide quality control and quality assurance for both legacy systems and the Personal Lines (Casualty) Guidewire Policy and Billing Center 7.0.6 versions. Led world-class defect management - per Gartner assessment - on the deployCertified Scrum Master - Using JIRA managed multiple teams through the Agile Scrum Methodology on the Personal Lines Guidewire conversionProvided Quality Assurance and team leadership for the Commercial Lines release of Guidewire softwarePromoted to Change and Release Management team and spearheaded the ITIL v.2 and v.3 and ITSM initiatives for the companyImplemented proactive planning and increased the quality of releases by incorporating a historical perspective/reporting, bundling like releases for efficiency, reporting release dates on a bi-weekly basis, improving the communication of releases, and coordinating resourcesLed the ITIL Service Desk change from a Tivoli Management tool suite Hewlett Packard (and Mercury) tool suiteExpanded repeatable testing processes and improve test case development to insure traceability and audit compliance Release Control and Validation - ISO 20000ITIL V3 Practitioner Certified

Madison, Wisconsin Area

Managed a team of 60 people with 4 managers providing 24x7 technical support in 4 different languages for some 200 applications worldwide. Support included closed (mainframe) and open (Mac and Microsoft) systems.Through dedicated phone numbers provided support for clients that included - AT&T, Microsoft, Xerox, IBM, Procter and GambleAlso provided open support for credit cards customers (800 number) and for direct pay customers (900 number)