Stephen Power Email & Phone Number

Mt. Pearl, Nl

• Set up, tested and configured laptops with adaptive technology software for students with disabilities.• Tested adaptive technology systems and hardware, including Jouse3 actuating mouse for quadriplegic consumers.• Prepared computer systems and software for use by software developers.• Coordinated hardware and software repair processes with outside vendors.• Installed Virtual Machine server operating system to main server for use in production.• Replaced faulty hard disk drives in production servers with new functioning replacements.• Conducted daily and weekly checks of servers, desktops, networking equipment, UPS systems, backup generators, and recorded results on company wiki page.• Tested new software relating to satellite imaging technology contract.• Created network and phone cabling for migration to new VoIP based phone system.• Coordinated with outside technicians for Dell Canada for RMA related repairs to desktop systems.• Assisted in the development of closed captioning boards for use with clients.• Completed a rigorous RCMP Federal Screening process in order to work with highly confidential information

St. John'S, Nl

• Prepared monthly written reports about community service activities. • Created promotional and informative materials to educate the public.• Gained an active, working knowledge of adaptive technology and workplace modifications.• Collaborated with volunteers, businesses associates and community partners.• Acquired employment placement with Compusult in order to gain experience relative to my field (see above)

St. John'S, Nl

• Accurately prepared food orders for guests.• Sanitized all kitchen equipment after each shift to prevent food borne illness.• Assisted with guest inquiries, take-out orders and restaurant cleanliness.• Maintained clean dining room, lobby and service areas at all times.

7 Pippy Place, St. John'S, Nl

Managed journey booking for Weatherford InternationalResearched current weather and road conditions per regionHandled calls in a professional and respectful manner at all timesHandled and transferred calls for after hours office reception callsDiagnosed troubleshooting and technical issues over the phone

8 Hamilton Avenue, St. John'S, Nl

- Desktop and Server Assembly, Maintenance, and Deployment- Backup Technician, including Disaster Recovery- VoIP Technician, including cleaning and installing new Voice over Internet Protocol phones- RMA Technician, handling most returns on faulty technology- Maintenance of server and client computers and other resources in Active Directory Domains- Network maintenance and setup for offices and clients

25 Holden Street, Mt. Pearl, Nl

Responsible for:- Administration of Computers used through the Community Access Program- Supervising of users using the CAP Site computers- Assisting users with resume and cover letter writing

Youth The Future is a 17 week Skills Link program offered by the Canadian Council on Rehabilitation and Work. During this time, I have learned various skills related to pre-employment and customer service. These include, but are not limited to, the following:- Time Management- Organization- Budgeting- Life Skills- Resume and Cover Letter Writing- Interview skills- Job Search Skills

17 Week Work Term- Emulated technical problems for diagnostic purposes- Constructed new computers using higher-end components and software- Installed and Maintained Peripheral Devices- Maintained and repaired laptops and desktops- Refurbished old desktop and laptop computers- Handled Cash transactions for service and sales in a professional manner

- Managed cash sales for storefront and drive-thru- Handled food orders for customers, including soups, bagels, sandwiches, coffee, etc.- Replenished store stock to satisfactory quantities, including baking fresh goods- Served customers in a friendly and professional manner

8 Week Work Term with the S.W.A.S.P. Program- Responded to telephone, in-person, or electronic inquiries- Served customers in a professional and friendly manner, via telephone, or in-person- Processed incoming and outgoing mail, either manually or electronically- Photocopied and collated documents for distribution, mailing and filing- Maintained and prepared reports from manual or electronic files, inventories, mailing lists and databases

Trade Certificate, Computer Support Specialist

General Studies