Stephen Rafferty Email & Phone Number

Detroit, MI, US

Detroit, Michigan, United States

Detroit, Michigan, United States

 Chair Ford Field’s Incident Review Committee to review guest comments and incidents after events Detroit Lions liaison to the NFL Fan Code of Conduct initiative, including filing Code of Conduct reports & ensuring best practices are met Lead team of 40 high level Guest Service Event Staff Representatives on event day, including coaching, mentoring, &.

Detroit, Michigan, United States

 Develop the yearly training program, including virtual training options Train and present to stadium partners’ Event Staff, ranging in groups of 50-150 at a time Assist game day partners in their recruiting and retention efforts, including creating programs and initiatives that leverage the Detroit Lions & NFL brand to attract candidates and excite.

Detroit, Michigan, United States

 Provide fans with accurate information, problem resolution, and positive experiences  Monitor @ComericaPark Twitter account on game day to assist with guest questions, follow up, & recovery Proactively assist fans as needed to maintain and enhance existing business  Assist with event set up, execution and coordination during certain event days .

Detroit, Michigan, United States

 Participate in event operations in week leading up to and game day of Super Bowls 49 - 56 Maintain and build relationships with all guests on behalf of the Detroit Lions and Ford Field  Assist in the Operations Center by fielding radio & telephone calls & disseminate information building wide Answer Guest Service email and phone lines and provide.