Follett School Solutions, an Illinois corporation, is a wholly owned subsidiary of Follett Corporation—a $2.7 billion company that provides products, services and solutions to the educational marketplace. Aspen is a world-class; state-of-the-art student information system (SIS) solution that incorporates years of SIS experience yet leverages progressive and flexible technologies. • Managed a team of 4 Business Analysts and 1 Project Manager responsible for the requirements gathering, story creation, design and acceptance test development for the Aspen Student Information System• Managed team backlogs for 5-6 Aspen SIS development teams • Oversaw 8 releases of the Aspen SIS • Managed Beta release programs for 8 releases of the Aspen SIS• Oversaw the custom development of requirements for the implementation of Aspen in the province of British Columbia, Canada. A 30 million dollar project for Follett School Solutions, that is the single largest SIS implementation in the country of Canada • Drove the implementation and adoption of Agile development processes within the Aspen Development Team • Served as the Scrum Product Owner for the Aspen SIS and Aspen IMS

Follett Software Company, an Illinois corporation, is a wholly owned subsidiary of Follett Corporation—a $2.7 billion company that provides products, services and solutions to the educational marketplace. Aspen is a world-class, state-of-the-art student information system (SIS) solution that incorporates years of SIS experience yet leverages progressive and flexible technologies. • Managed a team of 4 Technical Consultants responsible for the support of the Aspen Sales process through multi-day, technical demonstrations• Implemented business process that brought efficiency to discovery, planning and management for Aspen demonstrations• Implemented technical processes to better manage SIS demonstration environments• Personally managed and led many high level demonstrations of the Aspen product, including meetings with executives at the State Department of Education level and executive teams for potential partners• Managed a departmental budget of ~$500,000• Finalist for “Follett Values in Action” Award for 2013

Follett Software Company, an Illinois corporation, is a wholly owned subsidiary of Follett Corporation—a $2.7 billion company that provides products, services and solutions to the educational marketplace. Aspen is a world-class, state-of-the-art student information system (SIS) solution that incorporates years of SIS experience yet leverages progressive and flexible technologies. As Director of Services and Operations, I was the head of the Aspen Services Organization, overseeing 4 departments (headed by 2 managers) of 30 employees in two physical locations. • Oversaw 4 departments of 30 employees that managed all customer services for the Aspen SIS including: training, implementation project management, customer call center and customer relationship management• Recruited and hired 2 managers to oversee implementation and customer services departments• Developed and disseminated yearly departmental goals and objectives for associates • Responsible for high-level customer escalations and resolutions• Conducted executive-level meetings with school superintendents and CIO’s to ensure customer satisfaction• Championed and served as project owner for a project integrating the Aspen services organization with the services organization of Follett Software Company • Refined implementation and training business processes to meet the growing needs of the business• Achieved 100% customer retention during tenure • Achieved exceptionally high Customer Satisfaction marks on Follett Software Company “Customer Value Assessment” survey • Developed and managed cross-departmental budgets of approximately $1.6 million• Awarded 5 “Follett Values Cards”

X2 Development Company was an education software company based in Hingham, MA. X2 Development were the creators of the Aspen Student Information System, K-12 administrative software package that is used in over 125 school districts throughout the world to manage their schools. As a founding member of X2, I was responsible for the creation of the X2 Services organization. X2 Development was acquired by Follett Software Company in October of 2010. • Founding principal of X2 Development Company and the Aspen Student Information System• Formed and created “User Advocacy Services” Department; a complete services team responsible for the implementation, training and customer relationship management of the Aspen Software.• Worked with the development team and customers to create and enhance functionality of the Aspen product• Managed the recruitment, hiring and professional development of 30+ associates• Designed and implemented implementation and training business processes and tools• Developed all training curriculum for the Aspen SIS for both customers and associates• Created and managed the Aspen User Conference for 5 years• Personally implemented and trained over 50+ schools districts in 7 states and 2 • Created and managed customer “Advisory Council”; a group a customers selected to work with the company on definition and prioritization of product enhancements• Participated in sales activities including trade shows, sale meetings and product demonstrations• Achieved 100% customer retention during tenure • Involved in the agreement , “due diligence” and sale phases of the acquisition of X2 Development Corporation by Follett Software Company

Sungard HE (now part of FIS) is a provider of higher education administration software for colleges and universities throughout the world. Recognized as an industry leader, the products offered by Sungard HE range from Financial Aid management software to student registration software. As a member of the ActionLine team, I was responsible for working with clients of the “Matrix” student management software through implementation projects that lasted several years to post go-live support. • Managed all customer interactions for Johns Hopkins University and University of Arizona in the implementation of the “Matrix” student software• Discovered and documented business processes and delivered these specifications to appropriate program managers for implementation into the software• Successfully managed “go-live” of the “Matrix Billing” software for John’s Hopkins University, a project the involved 2 billion dollars in transactions being converted from a legacy system. • Delivered status updates to executive management teams on high level projects• Created, installed and managed a test/demo environment for use by the ActionLine team for testing, training and issue resolution.

PowerSchool is the industry leading Student Information System (currently owned by Vista Equity Partners)• Responsible for post implementation training for school districts throughout the US• Lauded as a ‘scheduling expert” • Managed QA processes (not previously developed) for scheduling functionality