Steve Ratkowiak Email & Phone Number

Detroit, Mi

Director ITS Infrastructure Operations with responsibility for daily operational excellence and system improvements for End Point Technology, Data Center Operations, Network, Telecommunications, Help Desk and Safety. Successfully led deployment of multi-million dollar projects for technology replacement and upgrades. Developed strategies and funding requirements for a five year plan and corresponding staff augmentation approaches. Activities support all enterprise entities and have resulted in significant cost savings while greatly improving the department engagement and productivity.

Detroit, Mi

Director Information Office and IT Delivery Lead for DTE’s new Customer 360 project which includes SAP CRM and Billing foundation. My initial leadership responsibilities included: Business case development and funding requirements with review and approval by senior executives and Board of Directors, RFI and RFP process and execution for System Integrator selection, contract negotiations through best and final offer and System Integrator selection. Project work continued as the Delivery Lead for Planning, Analysis and Design project phases working with the System Integrator and DTE Business Units. I have worked closely with SAP for product selection, support and executive involvement. I hand-picked a high performing team which met all critical project milestones.

Detroit, Mi

Director Information Office responsible for DTE Energy Business Units and application portfolios including Customer Care, Billing, Marketing, Revenue Management and Protection and Customer Choice. In addition to daily operational and software improvement projects, responsibility included the portfolio assessment and development of the strategy for a business case to replace the existing complex CIS architecture. Using SAP CR&B and IS-U products will simplify the technology landscape, enable operational efficiencies, improve application availability, support future customer service and channel initiatives and create a better end-user experience.

Detroit, Mi

Director Information Office responsible for all of MichCon (DTE Gas) including Gas Operations and Midstream, in addition to current responsibility for Nuclear Generation and the Affiliate growth business including Power and Industrial (P&I) and Gas Storage and Pipelines. Responsibilities included application support, new projects and enhancements, portfolio rationalization, portfolio roadmaps, technology planning, financial management including yearly budget preparation and spend/budget reconciliation, staff development, employee engagement and vendor management.

Detroit, Mi

Director Information Office responsible for IT management of DTE Energy Business Units and application portfolios including Fossil Generation, Nuclear Generation and Unregulated Business Units. In addition, maintained responsibility for work management applications Maximo and Advantex which are utilized on an enterprise wide basis. I created the team which supports mobile data terminals and supporting infrastructure in company vehicles. I completed all necessary training for unescorted access at DTE’s Fermi nuclear plant.

Detroit, Mi

Director Information Office, Common Processes and Governance. Responsible for management of Enterprise Business Systems new release activities including SAP ERP, Maximo, Advantex, ESRI and SAP Business Warehouse.

IT Manager during DTE Energy's transformational project (DTE2) for the design, development and deployment of new SAP ERP (Finance, Supply Chain, SRM, Human Resources), Maximo, Advantex, ESRI, SAP BW and SAP GRC project. I was the Blueprint Manager during design phase. During the Construction phase, I was the Manager responsible for the following teams: Development (SAP Forms, SAP Reports, Interfaces and Enhancements), SAP Basis, Security and Data Conversion until production rollout in April 2007. Post implementation, I was the Manager responsible for new releases. I also worked with SAP MaxAttention for post go-live support.

Detroit

Working as a Senior IT Director/Manager, I have performed many roles including: Leader for a Managed Services engagement in the Health Care industry, coordinating offshore automated testing, sharing utility expertise and overall leadership guidance. As the lead for establishing the large Managed Testing Service, I was responsible for: Ensuring the staffing needs and skills met the testing demand (forecast and actual), defining and tracking test metrics, daily senior leader interaction and reporting, integration of offshore testing and test automation staff and the development of statements of work. Interactions were across both business and technical leadership.Strategic Staffing Solutions (S3) is the 6th largest diversity staffing firm in the US and a global provider of business and IT services, including staff augmentation, managed staffing programs, and solutions. A privately held, financially strong, woman-owned company, S3 is a full service IT firm, with 31 locations across the US and Europe (including the UK, Lithuania, and the Czech Republic). S3 has industry expertise in healthcare, insurance, financial services, energy/utility and retail distribution.

IT Manager for Fermi 2 Nuclear facility and Fossil Generation plants. Responsibilities included deployment and post-production support of custom developed Nuclear work management application, portfolio support for new projects, enhancements and on-going support, project prioritization, budget preparation/management and leadership of supervisors and technical staff.

Manager responsible for developing large applications including the Customer Service and Billing system for electrical customers and Intergraph In-Service product for outage management.

IT leader responsible for the development of the online system for the Oracle forms based Work Management application.

Responsible several computer system development efforts in Automotive, Medical and Insurance industries.

Entry level programmer/analyst supporting corporate systems.

Master’S Degree, Business Administration

Bachelor Of Science, Computer Science