It Specialist
CurrentSupport the day to day coordination and execution of IT related activities and special projects at all of Phalcon's operating companies.•Support the company’s IT department in all aspects involving computer technology, hardware, software, installations and troubleshooting, processes improvements, purchases and staff training.•Provide day-to-day support to the organization via help desk software and email requests. •Answer, evaluate, document, and prioritize requests for assistance from users experiencing problems with technology.•Diagnose and resolve technical hardware and software issues •Schedule delivery and installation of technology including desktops, laptops, mobile devices, phones, conferencing equipment, and computer peripherals.•Maintain accurate inventory of all technology assets, licenses, users’ authorizations and systems architecture across all operating companies using asset tracking software.•Communicate with software and hardware vendors to request service regarding defective products and technical support.•Assist in evaluating software and technology inquiries for multi-user set up.•Develop requirements, analyze customer needs and perform cost benefit analysis. •Routinely surveys users for unrealized issues related to hardware, software and services in an effort to maintain approval and employee satisfaction.•Maintain confidentiality of information while performing assigned duties.•Perform special projects and other duties as assigned.•Maintain personal and professional development to meet the changing demands of the job and participate in appropriate training.
