Flowlio training offers all the manual tools, templates and skills required to deliver projects, end to end successfully. This includes the fundamentals of PMO and Project Management, our training is Ofqual accredited and guides delegates through 5-key stages that help to improve project governance.Flowlio took the manual toolkit and created a SaaS solution that fully automates end-to-end delivery from approval and start-up, through day-to-day management and benefits realisation. Inbuilt workflow and alerting provide accountability and visibility. This enterprise-grade easy-to-use tool cuts through bureaucracy, simplifying processes and increasing efficiency in projects. Flowlio puts all project information in one place, with a full audit trail which provides transparency and improves project governance and oversight. It makes projects simple.

We are a dynamic consultancy business with a difference. Our work enables and empowers our clients to truly transform through the use of modern working practices, where people, processes and technologies are aligned in complete harmony.

We are a dynamic consultancy business with a difference. Our work enables and empowers our clients to truly transform through the use of modern working practices, where people, processes and technologies are aligned in complete harmony.As customer-focused organisations face new challenges, we increase efficiencies and productivity, improve quality, reduce risk and increase innovation through an end-to-end approach. Our mission is to help all of our clients to remain viable and well governed organisations.

NQMC provide bespoke consultancy services that help to drive transformation within business, ensuring that digital and technology strategies are aligned and support business objectives. We can help deliver programs of work that result in improved and efficient processes and increased customer satisfaction. We specialise in delivering consultancy in the following areas:• IT Strategy • Infrastructure, Telephony and Contact Centre Procurement• Digital Transformation• Digital engagement and omni channel• Cyber readiness and awareness training• IT risk management• Contact centre technology strategy• Business continuity and disaster recovery strategies and planning• IT Service design, delivery and team structures• IT & business partnering• IT Governance, Assurance and Audit• IT Program and project deliveryPlease see the list of "Accomplishments" within this profile for details of projects that NQMC has helped to deliver to date.

Accountable for all IT digital services and stakeholder relationships, managed a budget of £1.5m. I was responsible for identifying opportunities for digital transformation and aligning the development and delivery of digital strategies with the organization’s corporate objectives. Key achievements:• Delivered a 3-year digital IT strategy and roadmap that included digital access for the workforce and our customers and aligned with the corporate plan.• Developed a business case and led a programme to move all IT service back in-house. • Delivered a major reorganisation of the IT service to industry standards and implemented robust governance/assurance protocols.• Undertook a procurement exercise for a new cloud infrastructure and telephony solution and led the implementation (£1.4M investment)• Introduced agile working technologies and a digital workplace allowing flexible working practices under a consistent user experience.• Secured £130k investment for a new customer self-service portal, website and CMS and managed the implementation.• Led a review of the customer service centre that resulted in improved business intelligence, reduced contacts, improved performance and more services being moved on-line.• Delivered a Cyber awareness program to over 400 colleagues and designed an information security management system and framework in preparation for GDPR.• I worked with the executive leadership team to identify £16m efficiency savings (staffing/non-staffing) to be realised over a 4-year period.• Workstream lead in an office rationalisation program and move to a newly built Head Office.• Led on digital inclusion and negotiated partnership deals with third party suppliers that resulted in digital connectivity for customers and revenue that was re-invested into community projects. • I delivered improved IT delivery to the repairs service that resulted in the implementation of a mobile workforce and integrated repairs appointment booking system.

I was responsible for leading teams of technical and none technical professionals to deliver business transformation IT projects. A large part of my role involved consulting with key stakeholders to understand their digital requirements and then delivering technical programs of work to meet business need. Achievements:• Completed a reorganisation of the IT function and led a team through a period of significant change• Worked closely with key stakeholders to implement an IT service improvement strategy• Delivered a consolidated hosted cloud IT infrastructure, virtual desktop and centralised storage solution• Delivered a program of work to introduce agile working within the organisation, enabling colleagues to work from any place at any time• Procured and delivered a new MPLS wide area network for voice and data • Led on disaster recovery scenario planning, testing and implementation of business continuity solutions • I led a project to expand and further develop the group’s contact center VOIP telephony solution • Took the lead in a group wide office rationalization and office refurbishment project

I led and developed a team of technical 3rd line infrastructure professionals and project teams. I was responsible for overseeing multiple IT projects including the implementation of shared IT services and the delivery of customer support to over 3000 colleagues. I was the lead for IT service management, governance and security practices and I was responsible for building and maintaining healthy relationships with stakeholders and partners.Achievements:• Key player in the merger of 4 organisations, I helped to design and implement a single group IT service and played a key role in the integration of key business functions whilst managing a team though a period of significant change• Completed large scale office moves across a wide geographical area• Played a key role in the selection, design and implementation of IT systems and solutions notably, Mitel VOIP Telephony solutions, Multi Protocol Label Switching (MPLS) network solution and desktop design and roll-outs • Developed and implemented an IT security incident management framework• Successfully built relationships with business critical functions and 3rd party partners. I worked with key stakeholders to deliver improved working practices and raise the profile of the IT service

I provided a bespoke customer focussed IT consultancy service for SME’s across the north west of England. Services ranged from strategic consultancy to technical implementation work, risk management and business continuity. Achievements:• Built up a customer base from scratch and turned over 95k and successfully delivered an operating profit in year 1 • Procured and implemented an IT infrastructure for an electrical contracting business in Barnsley. Saving the business over 100K in down lost time and productivity. This resulted in improved process and agile ways of working• Resolved cyber security issues for an estate agent in Cheshire and carried out an awareness-training program for staff. This work resulted in safer working practices and reduced risk to the business and its customers• Developed and implemented a bespoke business system for an undertaker in Manchester. This work streamlined processes and improved workflow, saving time and improving service

I led the group IT function, supporting over 150 colleagues across three UK manufacturing sites. I was responsible for the IT infrastructure and core business applications. I headed up and developed a small team of technical professionals and I was responsible for setting the IT strategy, managing the budget and identifying and overseeing all programs of IT work.Achievements:• Reorganised the IT service and recruited a team of technical professionals• Specified and procured a new ERP system for the group• Upgraded the IT infrastructure and replaced failing servers saving the group circa £200k in downtime• Completed a desktop refresh program

I worked on projects to implement a central European customer service centre for Esso Serve Europe. Esso were consolidating all their central and northern European service offices into one site in Manchester. I was responsible for building the IT infrastructure and backup solutions and testing and commissioning them and locating them into a dedicated data centre within a refurbished office. Achievements:• Successfully built and commissioned a new IT infrastructure • Implemented network and server resiliency and backup and restore systems and procedures• Worked with key stakeholders to ensure the IT program elements of an office refurbishments were completed • Transitioned the project to a business as usual support function following go-live

I was responsible for the infrastructure, desktop and SAP support of 150 users on the UK site and also had sole responsibility for the IT support of five European offices. I was responsible for the security of systems and ensuring best practice was implemented and adhered to and I completed IT audits and provided written reports to the board of directors that detailed current IT status and recommendations for future strategic development of systems and processes.Achievements:• Completed a year 2000 bug project across Europe and developed board presentations and a plan to mitigate risk• Delivered a cyber security review of systems, locations and processes, made recommendations for strengthening and delivered a project to implement changes with the UK business and in Europe• Assisted with upgrades to the core business system SAP• Completed a desktop refresh program of 150 desktops in the UK and Europe

I gained an in-depth understanding of the importance of IT within the NHS environment, I was responsible for IT infrastructure project management and providing IT support to over 600 colleagues.Achievements:• Documented the entire IT infrastructure mapped it out in interactive Visio diagrams• Upgraded the IT network cabling infrastructure to fibre and cat-5• Completed a desktop and telephony roll-out program to over 600 colleagues• Managed relationships with 3rd party supply partners