LAN / WAN & WLAN’s. Unifi / Cisco · Desktop Application (Office versions, Adobe PDF etc)· Windows Operating Systems. Servers & Desktops· Windows Server Administration, Active Directory· Office 365 Administration, Azure · End Point Protection, AV, CyberAware · Wifi, CCTV and hardware

Logging, managing and prioritising Incidents, Requests and Change tickets.Manage Customer communication, via phone and email, within the defined SLAs.Liaising with Customers, Partners, Service Suppliers and Circuit Vendors, to manage an Incident through to resolution.Manage the escalation to 2nd or 3rd line engineers, for all relevant Customer Incidents based on the complexity of the fault.Performing a proactive role in monitoring and maintaining… Show more Logging, managing and prioritising Incidents, Requests and Change tickets.Manage Customer communication, via phone and email, within the defined SLAs.Liaising with Customers, Partners, Service Suppliers and Circuit Vendors, to manage an Incident through to resolution.Manage the escalation to 2nd or 3rd line engineers, for all relevant Customer Incidents based on the complexity of the fault.Performing a proactive role in monitoring and maintaining systems.Investigate and troubleshoot Customer network and application performance issues, utilising the monitoring tools available.Carry out all operational tasks and duties as defined within existing operational Processes, Procedures and Service Level Agreements.Perform support tasks for the business to provide network availability.WAN and LAN technologies/protocols, including: MPLS, DMVPN, WiFi, VLAN, SNMP.trouble-shooting Meraki devices.Supporting Voice services.Supporting cloud-based Security platforms, such as Cisco UmbrellaTrouble-shooting routers and switches via command line. Show less

Logging, managing and prioritising Incidents, Requests and Change tickets.Manage Customer communication, via phone and email, within the defined SLAs.Liaising with Customers, Partners, Service Suppliers and Circuit Vendors, to manage an Incident through to resolution.Manage the escalation to 2nd or 3rd line engineers, for all relevant Customer Incidents based on the complexity of the fault.Performing a proactive role in monitoring and maintaining… Show more Logging, managing and prioritising Incidents, Requests and Change tickets.Manage Customer communication, via phone and email, within the defined SLAs.Liaising with Customers, Partners, Service Suppliers and Circuit Vendors, to manage an Incident through to resolution.Manage the escalation to 2nd or 3rd line engineers, for all relevant Customer Incidents based on the complexity of the fault.Performing a proactive role in monitoring and maintaining systems.Investigate and troubleshoot Customer network and application performance issues, utilising the monitoring tools available.Carry out all operational tasks and duties as defined within existing operational Processes, Procedures and Service Level Agreements.Perform support tasks for the business to provide network availability.WAN and LAN technologies/protocols, including: MPLS, DMVPN, WiFi, VLAN, SNMP.trouble-shooting Meraki devices.Supporting Voice services.Supporting cloud-based Security platforms, such as Cisco UmbrellaTrouble-shooting routers and switches via command line. Show less

Showing all of our new and old customers how beneficial our meals are and how we don't only cater for certain ages. Our meals are balanced, full of all the good stuff and no matter what there is always a friendly and helpful team of support agents who are more than happy to help. We guarantee to give you great service – it’s no good producing delicious and tasty food if we can’t get it to you when you need it, in the way you want it. We produce 90% of our meals and desserts in… Show more Showing all of our new and old customers how beneficial our meals are and how we don't only cater for certain ages. Our meals are balanced, full of all the good stuff and no matter what there is always a friendly and helpful team of support agents who are more than happy to help. We guarantee to give you great service – it’s no good producing delicious and tasty food if we can’t get it to you when you need it, in the way you want it. We produce 90% of our meals and desserts in Trowbridge, Wiltshire, where we’ve been based for over 25 years. We also work closely with trusted and approved expert suppliers in the UK, as well as Europe and the rest of the world.If you’re not entirely satisfied with any dish, we’ll replace it and give you another meal FREE.We're so confident in the quality of our food that if you're not 100% satisfied with any dish, we'll replace it and give you another meal absolutely FREE. Just keep hold of the film lid from your meal and we'll do the rest. Show less

Part time IT Support while taking on further education to expand and develop my knowledge in IT

Currently working as a trainee counsellor supporting mental health of young people directly with a positive attitude

Reflex, established 1990, is a successful independent IT Recruitment Consultancy. Today's IT differs radically from that of 5 years, 2 years or even 6 months ago! The emerging practices of yesterday have become today's standards.....Which of today's will become the technology of the future?Daily activities are as follows:- Using sales, business development, marketing techniques and networking.- Visiting clients to build and develop relationships.-… Show more Reflex, established 1990, is a successful independent IT Recruitment Consultancy. Today's IT differs radically from that of 5 years, 2 years or even 6 months ago! The emerging practices of yesterday have become today's standards.....Which of today's will become the technology of the future?Daily activities are as follows:- Using sales, business development, marketing techniques and networking.- Visiting clients to build and develop relationships.- Developing a good understanding of client companies, what they do and their work.- Advertising vacancies by drafting and placing adverts in a wide range of media.- Using social media to advertise positions, attract candidates and build relationships.- Headhunting - identifying and approaching suitable candidates who may already be in work.- Using candidate databases to match the right person to the client's vacancy.- Receiving and reviewing applications, managing interviews and tests and creating a shortlist.- Requesting references and checking the suitability of applicants before submitting.- Briefing the candidate about the responsibilities, salary and benefits of the job in question;- Organising interviews for candidates as requested by the client.- Informing candidates about the results of their interviews.- Negotiating pay and salary rates and finalising arrangements between client and candidates.- Offering advice to both clients and candidates on pay rates, training and career progression.- Working towards and exceeding targets relate to the number of candidates I placed.- business leads generated.Despite an ongoing climate of change and development, there is still one fundamental within the industry... IT is a people business! Show less

I am a specialist IT Recruitment Resourcer at Reflex where I hold the ability to find and match suitable candidates for all IT related roles with a strong first time hit rate. I am able to speak with clients at all levels and identify their needs and requirements. Here are some of the areas that I cover:- Negotiating Contracts- Head Hunting - Assessing prospective applicants and matching them with vacancies at client companies - Drawing up short-lists- Organisation of… Show more I am a specialist IT Recruitment Resourcer at Reflex where I hold the ability to find and match suitable candidates for all IT related roles with a strong first time hit rate. I am able to speak with clients at all levels and identify their needs and requirements. Here are some of the areas that I cover:- Negotiating Contracts- Head Hunting - Assessing prospective applicants and matching them with vacancies at client companies - Drawing up short-lists- Organisation of interviews and selection events- Making arrangements for the advertisement of vacancies- Helping applicants to prepare for interviews - Networking via LinkedIn and headhunting Show less

Based at our large store located in Reigate, Surrey our expert retail staff & Microsoft Certified computer engineers offer a comprehensive range of computing and IT support services for home users, businesses and the education sector.With our tech support, extensive knowledge & wide product catalogue we can be your primary IT consultant for any PC & network related issues.