Contact Tracer
-Displayed emotional intelligence and active listening with cases and contacts in order to establish trust, elicit confidential health information, and support students and faculty in distress.-Disseminated CDC/MDPH-informed isolation protocols to students and faculty based on symptomology/vaccine status.-Conducted 100+ daily contact tracing and case investigation calls with Northeastern-affiliated individuals to acutely track and curb disease spread and to provide important support resources such as food, temporary quarantine housing, and medical assistance where necessary.-Collected, documented, and managed data regarding case’s whereabouts during infectious period. -Trained new team members and evaluated their readiness to perform tasks assigned.