Stephen Rollmann Email & Phone Number

Tulsa, Oklahoma, United States

On-Site printing contract for the entire school district of Tulsa Public Schools.

Norman, Oklahoma, United States

Remote work for EU offices• Checked and corrected grammatical and spelling errors in online high school mathematics textbook materials.• Used Wikitext coding to make accurate changes and complied with our company's website style guidelines• Provided editorial guidance to developers on corrections to ensure top-quality curriculum.• Worked flexible hours; night, weekend, and holiday shifts.

Norman, Oklahoma

• Trained and developed team members.• Provided primary customer support to internal and external customers in fast-paced environment.• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.• Monitored team's performance and gave feedback when necessary.• Boosted sales revenue by skillfully promoting diverse printing and editing options.• Handled customer complaints and inquiries.

Norman, Ok

• Created customized options and solutions to meet customer unique copy and printing needs.• Operated copiers and printers, trimmed stock to special sizes, and bound booklets using comb or spiral techniques to complete customer job requests.• Completed complex customer orders accurately and within quoted timeframe.• Checked final products for quality and durability, ensuring high-quality and long-lasting work.• Documented finished work, including orders produced, materials used and any incidents or time lost to keep supervisors informed of production activities.• Maintained efficient functionality of various photocopying and printing equipment, including cutting and binding equipment, with careful operation, preventive maintenance and basic repairs.• Increased customer satisfaction by resolving printing and editing issues.

Norman, Oklahoma

• Provided primary customer support to internal and external customers in fast-paced environment.• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.• Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.• Regularly exceeded daily sales and product add-on quotas.• Performed administrative tasks such as copying, faxing and reception work with accuracy and efficiency.• Cultivated customer loyalty, promoted repeat customers and improved sales.