Stephen Rollmann Email & Phone Number

Tulsa, Oklahoma, United States

On-Site printing contract for the entire school district of Tulsa Public Schools.

Norman, Oklahoma, United States

• Remote work for EU offices
• Checked and corrected grammatical and spelling errors in online high school mathematics textbook materials.
• Used Wikitext coding to make accurate changes and complied with our company's website style guidelines
• Provided editorial guidance to developers on corrections to ensure top-quality curriculum.
• Worked flexible hours; night, weekend, and holiday shifts.

Norman, Oklahoma

• Trained and developed team members.
• Provided primary customer support to internal and external customers in fast-paced environment.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Monitored team's performance and gave feedback when necessary.
• Boosted sales revenue by skillfully promoting diverse printing and editing options.
• Handled customer complaints and inquiries.

Norman, OK

• Created customized options and solutions to meet customer unique copy and printing needs.
• Operated copiers and printers, trimmed stock to special sizes, and bound booklets using comb or spiral techniques to complete customer job requests.
• Completed complex customer orders accurately and within quoted timeframe.
• Checked final products for quality and durability, ensuring high-quality and long-lasting work.
• Documented finished work, including orders produced, materials used and any incidents or time lost to keep supervisors informed of production activities.
• Maintained efficient functionality of various photocopying and printing equipment, including cutting and binding equipment, with careful operation, preventive maintenance and basic repairs.

Norman, Oklahoma

• Provided primary customer support to internal and external customers in fast-paced environment.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
• Regularly exceeded daily sales and product add-on quotas.
• Performed administrative tasks such as copying, faxing and reception work with accuracy and efficiency.
• Cultivated customer loyalty, promoted repeat customers and improved sales.