-Increase profitability by reducing unnecessary expenses in the Intelligence Division through consistent action on overtime, lagging analyst/liaison performance, staffing needs, database and outside vendor invoices, and personnel retention-Increase internal sales in Intelligence Division via consistent outreach to underperforming affiliates while facilitating clear production/hiring plans-Increase external sales via support of the sales team, Intelligence Liaisons, and broad sales efforts such as RFPs and presentations-Oversee and increase quality of both VMS and affiliate-level Desktop and Field Intel operations and ensure each affiliate office excels at the entire Intel suite of services, including Field, Desktop and Ancillary-Licensed California Private Investigator (License No. 187999)

-Reviewed investigative methodology behind all desktop reports and provided real-time consulting services for all research analysts. Also served as editor of key reports in order to ensure clarity, concision, and objectivity in composition. Additional responsibilities included maintaining production estimates as well as assessing potential for desktop services with new field surveillance cases-Developed training curriculum for all new hires as well as quantitative system capable of objectively tracking analysts' and liaisons' production, report quality, and sales performance

Conducted internet surveillance for clients and composed detailed reports of findings. Research included in-depth search of all online profiles, accounts, and activity as well as background information--specifically financial, litigation, and criminal history. All information is then compiled and presented to client with special emphasis placed on certain facts based on cases' details/objectives.

-Created topics and contributed culture articles--ranging from movie reviews to sports analysis--on a weekly/bi-weekly schedule -Received "Pundit of the Week" award on 07/12/2013 for exceptional writing

-Managed a 23-room inn - responsibilities include: marketing, guest relations, establishing business partnerships, managing cleaning crew, budgeting and accounting, blogging, and website maintenance-Assisted in complete renovation of property prior to it opening for business

Contributed feature articles to echinacities.com regarding the ex-pat experiences involved while living in Shenzhen.

Wrote bi-weekly op-eds for an English-language newspaper in Shenzhen, China. Topics discussed ranged from international politics to Chinese education to the value of creativity to sports in China, among others.

Conducted weekly Oral English classes for Senior 2 students (high-school junior level) at Bao'an Middle School in Shenzhen, China--one of the top ranked schools in the city.

Contributed to both sports and special features section for daily newspaper. Also wrote extended feature articles for weekly magazine Times News Weekly (or TNW). Contributed photos for both when needed.

Reviewed submitted manuscripts for possible publication. Sat-in on production and marketing meetings and ultimately contributed by suggesting the title for a book now called 'American Savior.'

Assisted both undergrad and grad students with grammar and composition of various writing assignments. Consultations ranged from general brainstorming sessions to comprehensive, sentence-by-sentence reviews for grammar, clarity, and diction. Recommended by UNCG English Department faculty for position.