Stephen Round Email & Phone Number

Bury/North West

Business and data analysis, requirements capture and documentation on major programmes and projects in the Consumer and Business environment, with particular focus on Digital products and services, including SMB, LME, Corporate segments.Extensive technical and Customer Service knowledge and experience.Recent projects,Apple DEP - Apple's MDM solution for businessesBusiness Trading - new tariffs and roaming propositions for Business customersPaperless Billing - e-billing for Consumer Pay Monthly customersPay & Go Makeover - enabling more self help for customers via My O2Digital SMB - enabling digital sales for SMB customer segment2012 Olympics - designing a virtual network for BT that was used for athletes and officials

Providing solutions for IT system changes for the O2 Pay & Go Platform. Leading on changes to the O2 Top Up IVR, including Quarterly Marketing and Promotional activity.

Using Prince 2 skills and methodology to deliver change into Customer Service, including Marketing initiatives and IT system updates

Using 6 Sigma skills to develop process improvement within Customer Service.

Education record

Education record