Stephen Rowan Email & Phone Number

Scotland, United Kingdom

Dragon Sales Solutions is a specialised coaching business dedicated to empowering coaches, consultants, and SMEs who are struggling to consistently make sales. Offering a comprehensive approach combining video courses, practical resources, and personalised one-on-one coaching to help businesses overcome sales challenges and achieve sustainable growthOne of the key initiatives was the development and creation of a comprehensive video course on sales strategies and techniques. This course has significantly impacted clients, equipping them with the knowledge and skills to boost their sales performance.Key Resposibilities: Designed and produced accompanying templates, worksheets, and resourcesProvided one-on-one coaching sessions to clients, offering personalised guidanceConducted needs assessments to tailor coaching approaches to individual clientsCreated and implemented sales frameworks adaptable to various industriesDeveloped and maintained a client portal for easy access to course materialsContinuously updated course content based on market trends and client feedbackManaged all aspects of the business, including marketing, finance, and operationsEstablished partnerships with relevant businesses and industry influencersDelivered webinars and workshops to supplement the core coaching programTracked and analysed client progress and success metricsKey Achievements: Successfully launched a comprehensive sales coaching programGrew the business revenue by 12% year-over-yearExpanded client base to include 9 different countriesPublished several articles/blogs on sales strategies, establishing thought leadership in the field.

Glasgow, Scotland, United Kingdom

Rebellious Business is a dynamic B2B company that specialises in providing growth solutions for self-employed coaches and consultants during their businesses' startup and scaling phases. Their tailored programs and services are designed to guide them through the unique challenges of business growth.Key Responsibilities:Initially served as a high-ticket closer, securing deals with high-value clients.Transitioned into a business coaching role, providing strategic guidance to clientsLed a comprehensive restructuring of the company's service offeringsDeveloped and executed sales plans to meet and exceed revenue targetsConducted in-depth needs assessments for potential clientsCreated and delivered compelling presentations and proposalsImplemented and optimised CRM systems and sales processesCollaborated with marketing to align strategies and generate quality leadsAnalysed market trends and competitor activities to inform business strategyProvided regular performance reports and forecasts to senior managementKey Achievements:Increased company revenue by [X% within the first year through high-ticket salesSuccessfully restructured service offerings, resulting in an increase in client retentionAchieved an increase in average deal size through effective upselling and cross-sellingImplemented a new sales methodology that improved conversion ratesExpanded the company's client base in

Scotland, United Kingdom

Senior Sales ConsultantB2B Digital Marketing Education Company | New YorkLed high-value sales initiatives for a premier digital marketing education and coaching program, driving substantial revenue growth and client satisfaction.Key Responsibilities:Secured and managed high-value contracts ($15,000+) for comprehensive digital marketing education servicesSpearheaded the design and implementation of innovative consultative sales strategiesConducted in-depth needs assessments to align prospects with tailored programs, ensuring optimal fit and valueDeveloped and executed strategic upselling initiatives to maximise contract value and client benefitsCultivated and nurtured long-term client relationships, significantly enhancing retention ratesCollaborated cross-functionally to refine program offerings and ensure market relevancePioneered the implementation of advanced CRM systems, optimising lead management processesKey Achievements:Consistently surpassed $15,000 contract targets, driving substantial revenue growth.Boosted average contract value by 60% through strategic upselling and program customisationEnhanced client retention rates by 30%, showcasing strong relationship management skillsStreamlined client onboarding process, reducing time-to-value by 25%Achieved an industry-leading 80% conversion rate for high-ticket prospectsImproved lead management efficiency by 40% through CRM optimisationCore Competencies:Proven expertise in high-value B2B sales within the education and digital marketing sectorsExceptional communication and relationship-building skills, adept at articulating complex educational offeringsStrategic mindset with a track record of contributing to product development and market positioningProficient in leveraging CRM systems and sales analytics to drive performanceDemonstrated ability to adapt sales approaches to evolving market trends and client needs

Glasgow, Scotland, United Kingdom

As a Customer Relationship Specialist, I managed and coordinated all customer interactions, oversaw customer service operations, and served as the primary point of contact for customers with questions or concerns. I utilised a blend of interpersonal, technical, and analytical skills to ensure exceptional customer experiences and drive customer satisfaction.Key Responsibilities:Managed and coordinated all customer interactions across multiple channels (phone, email, chat, and social media)Oversaw daily customer service operations, ensuring efficiency and adherence to company standardsServed as the primary point of contact for customers, addressing complex inquiries and resolving escalated issuesDeveloped and implemented strategies to enhance customer satisfaction and loyaltyAnalyzed customer feedback and data to identify trends and areas for improvementCollaborated with cross-functional teams to address customer needs and improve products/services

Glasgow, Scotland, United Kingdom

Drone Services Scotland a CAA-registered drone video and photo company based in Glasgow. Specialising in providing professional, licensed aerial media and promotional films for various commercial and industrial organisations across the UK. Using cutting-edge technology and a skilled team to deliver high-quality aerial imagery that elevates our clients' visual communications.Key Responsibilities:Oversaw all aspects of company operations, from client acquisition to project deliveryLiaised with clients to understand project requirements and deliver tailored solutionsManaged pre-production planning, including location scouting and risk assessmentsConducted post-production editing of video and photo contentEnsured compliance with CAA regulations and maintained up-to-date licensingDeveloped and implemented safety protocols for all aerial operationsManaged equipment maintenance and upgrades to stay at the forefront of technologyTrained and supervised additional drone pilots and camera operators as the company grewHandled marketing and business development to expand client baseKey Achievements:Drone Services Scotland successfully launched and established itself as a leading aerial media provider in Scotland, a testament to our expertise and commitment to excellence.Secured contracts with major industrial clients and commercial organisationsMaintained a 100% safety record across all drone operations

Glasgow, Scotland, United Kingdom

Innovative media production company specialising in creating engaging and thought-provoking podcast content. With a focus on outliers in physical and mental achievements focusing on endurance athletes, politics, art and culture. The shows reached a diverse audience and have garnered international recognition.Key Responsibilities:Conceptualised and developed new show ideas and content strategiesSource and book high-profile guests for interviewsCrafted compelling interview questions and show scriptsHosted the podcast, conducting engaging and insightful interviewsNegotiated sponsorship deals and partnershipsLiaised with national radio stations for show distributionManaged guest relations, including travel arrangementsOversaw post-production, including sound and video editingManage podcast distribution across various platformsEngage with subscribers and built community around the showKey Achievements:Successfully launched and grew podcast Secured national radio syndicationNegotiated sponsorship dealsInterviewed over fifty industry leaders and influential figures

London, England, United Kingdom

Glasgow, Scotland, United Kingdom

CAVSAT a premier luxury storage and transportation company based in Central Scotland. Specialising in providing secure, high-end vehicle storage and transportation services, catering to commercial and private clients who demand the utmost care and discretion for their valuable assets.Key Responsibilities:Developed and implemented the company's business strategy and visionEstablished partnerships with commercial clients and high-net-worth individualsDesigned and oversaw the sourcing and creation of a secure storage facilityImplemented state-of-the-art security systems for both storage and transportationManaged a fleet of specialised transportation vehiclesDeveloped and maintained client relationshipsOversaw financial operations, including budgeting and pricing strategiesEnsured compliance with all relevant regulations and insurance requirementsContinuously improved service offerings based on market trends and client feedbackKey Achievements:Successfully launched and grew the company to become a leader in luxury vehicle storage and transportation in Central Scotland with a successful exitSuccessfully secured contracts with major automotive dealerships, auction houses and high-profile private clients, a testament to our reputation and service quality.Maintained a 100% safety record for all vehicles in storage and transitImplemented a customer satisfaction program resulting in a 95% client retention rate

Scotland, United Kingdom

Close Protection Scotland is an independent private security company providing personal security to high-profile entertainers and media companies.Key ResponsibilitiesDeveloped and implemented strategic plans to enhance security operations.Oversaw the development and execution of security policies and procedures.Ensured alignment with legal and regulatory requirements.Manage relationships with high-profile clients, ensuring their safety and satisfaction.Customised security solutions based on individual client needs.Developed security staff to maintain high standards of service.Fostered a high-performance team culture.Integrate advanced security technologies into operations.Stay updated on industry trends and innovations.Key Achievements:Successfully managed security for high-profile individuals, including Nigerian Government Governors, U.S. Celebrities, Members of the House of Lords, and Saudi Royal family members.Achieved zero security breaches and a 100% client safety record.Coordinated complex, multi-location security details for visiting dignitaries and high-profile individuals, covering airports, hotels, business venues, and social settings in high-risk regions.Developed and implemented comprehensive security plans for high-stakes events, resulting in zero incidents during the protection of U.K. Broadcasters at major public appearances.